Experience

Captel Inc

• United States
• Telecommunications
• 1 - 100 Employee

• Bilingual Captioning Assistant

  • May 2016 - Present

  • Aid client interactions through captioning any and all audio while adhering to federal confidentiality policies (FCC) • Aid client interactions through captioning any and all audio while adhering to federal confidentiality policies (FCC)



Torrid

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • May 2015 - Mar 2016

  Maintained constant surveillance over promotions and visual updates for the store Handled training to keep each associate's and the store's KPI's (Key Points of Interest) above daily average company goals Maintained customer satisfaction via continuously promoting an approachable atmosphere Maintained constant surveillance over promotions and visual updates for the store Handled training to keep each associate's and the store's KPI's (Key Points of Interest) above daily average company goals Maintained customer satisfaction via continuously promoting an approachable atmosphere



Family Video

• United States
• Retail
• 700 & Above Employee

• Shift Lead

  • Apr 2014 - Jan 2016

  · Maintained above average sales percentage through cross-selling in store and online · Proper organizational skills when handling shipments and inventory · Carried out various transaction on customers' accounts while ensuring a pleasant visit · Managed time wisely to follow through on a list of tasks and courtesy calls set daily while remaining customer-focused · Maintained above average sales percentage through cross-selling in store and online · Proper organizational skills when handling shipments and inventory · Carried out various transaction on customers' accounts while ensuring a pleasant visit · Managed time wisely to follow through on a list of tasks and courtesy calls set daily while remaining customer-focused



RELEVANCE COUNSELING

• United States
• Medical Practices

• Bilingual Office Assistant

  • Sep 2012 - Feb 2013

  • Filed, faxed, and updated patients’ records on a weekly basis • Managed insurance information for billing and record keeping on patients’ files • Ensured confidentiality for all members including staff and patients • Maintained a clean and friendly environment for incoming clientele, which included timely-mannered duties such as dusting and sanitizing • Filed, faxed, and updated patients’ records on a weekly basis • Managed insurance information for billing and record keeping on patients’ files • Ensured confidentiality for all members including staff and patients • Maintained a clean and friendly environment for incoming clientele, which included timely-mannered duties such as dusting and sanitizing



TCF Bank

• Banking
• 700 & Above Employee

• Bilingual Bank Teller

  • Apr 2012 - Aug 2012

  • Safely and accurately processed transactions including withdrawals, transfers, deposits, check cashing, cash advance, and loan payments • Provided Spanish-English translation for all customers in need of assistance • Safely and accurately processed transactions including withdrawals, transfers, deposits, check cashing, cash advance, and loan payments • Provided Spanish-English translation for all customers in need of assistance