Experience

Academy of Interactive Entertainment (AIE) RTO 88021

• Higher Education
• 100 - 200 Employee

• Deputy Head of School

  • Dec 2022 - Present



TrainSmart Australia (RTO 51771)

• Australia
• Higher Education
• 1 - 100 Employee

• National Training Manager

  • Dec 2020 - Dec 2022

  Recruiting, selecting and inducting all new trainers and assessors.On-going coaching and mentoring of the national training and assessment team.Coordinating and managing validations of Health and Community Services, Business and IT qualifications, in collaboration with the compliance team.Reviewing feedback from the AQTF Learner Questionnaires and implement continuous improvement actions.Coordinating trainers and assessors to ensure VET skills and PD is undertaken on an ongoing basis.Conducting performance reviews with national team.Overseeing the completion outcomes of students throughout their qualification by working with trainers and assessors to monitor students’ academic, monitoring work placement in collaboration with the work placement team. Working with the curriculum improvement team, overseeing and managing the curriculum improvement process for ongoing basis for continuous improvement.Communicating and liaising with the student support in handling student complaints.Identifying any LLN issues with students that are highlighted by trainers and assessors and implementing and driving additional coaching.Utilising reports to monitor progress of trainers and assessors.

• Eastern States Beauty Therapy Team Leader

  • Dec 2020 - Feb 2022

  Training and assessing of student within student clinic and an online learning environment. Undertaking administration duties associated with student management and record-keeping.Building effective working relationships with students to enhance the student journey.Working as part of a team to communicate student on progress.Participating in validation and moderation activities when required.Participating in professional development to develop and maintain currency of personal and professional skills, and knowledge.



Sydney Beauty and Dermal Institute

• Training Manager

  • Jan 2018 - Dec 2020

  Support to and management of trainers and assessors, both undergraduate and post graduateImplementation of ASQA NVR standard 2015Build relationships with stakeholders of SBDIInstructional design and assessment resources for SHB Hairdressing and Beauty Training packageScheduling of yearly course timetableAnalysing course resources and researching informationDelivering and assessing SHB Hairdressing and Beauty Training package

• Trainer and Assessor Diploma of Salon Management (part time position)

  • Feb 2017 - Dec 2020



TAFE – Northern Beaches and North Sydeny

• Trainer and Assessor – SHB Diploma of Beauty Therapy (part time position)

  • Feb 2017 - Jan 2018

  Training and assessing the SHB50115 Diploma of Beauty Therapy Training and assessing the SHB50115 Diploma of Beauty Therapy



The Australasian College Broadway: RTO Code 6980

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Head of Faculty

  • Oct 2013 - Dec 2016

  Leading and managing a team of trainers to deliver professional, high-quality training for students. Coaching, mentoring and providing professional development for trainers. Monitoring and ensuring student engagement, satisfaction and retention. Identifying opportunities to develop and improve faculty’s objectives. Building relationships with stakeholders of Australasian College Broadway, including potential work placement and employment opportunities. Developing, implementing and monitoring course management plans and training and assessment strategies in consultation with the compliance department. Key facilitator in the development of Australasian College Broadway first LMS platform.



THE BEAUTY SPACE LTD

• United Kingdom
• Wellness and Fitness Services

• Owner

  • Jun 2011 - Nov 2016

  Human resources Sales development and business planning Training, management and motivation of staff for the successful growth within a commercial environment Devising marketing strategies Setting KPIs across all aspect of the business, including sales targets and development of client base Rebranding of business Financial management Sourcing and negotiating accounts for new product ranges Controlling Inventory and Stock Merchandising of salon Liaison with business managers and brand representatives Ensure quality control, adhere strictly to OH & S and health department policies Ensuring excellent customer service Strategic Planning - Investigate opportunities for the benefit of the retail business Delivering advanced treatments for aging, acne, pigmentation and couperous skins and educating young people how to care for their skins, treatments include: Microdermabrasion Oxygen therapy Skin needling Skin peels IPL treatments



Fuss Beauty College

• Higher Education
• 1 - 100 Employee

• Director of Education

  • Mar 2006 - Oct 2013

  Director of Education responsible for all aspects of College training and management including: • Comprehension of the AQTF National Training Package • Development of curriculum in conjunction with the AQTF National training package • Reporting to Principal/CEO on marketing, education and staffing matters • Implementation of Auspice procedures for external training facility and ongoing support • Working within budgeting requirements of management • Attendance and participation seminars related to VET fee help and RTO workshops • Conducting evaluation reports and interviews with students • Conducting evaluation reports and interviews with employees • Training and management of staff/educators • Building and implementing entire curriculum for college • Recruitment of prospective clients/students • Increase profile of college by attending career expos and other industry functions • Management of student queries and concerns • Administrative design and implementation • Training of students in cosmetic chemistry, electricity, skin biology and anatomy and physiology of the body • Driving and supporting marketing strategies in conjunction with management • Establishing, implementing and maintaining a system in the development, review and evaluation of programs to ensure the relevance and quality of all programs offered