Maria Lucia Brigita Sunico
Supervisor at Teams By Design- Claim this Profile
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Filipino Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Gerald Canada
Boss Iya is the best manager I had. She is always there to assist her agents and work for their improvement. She always encourage us to do more and exceed the company's expectation. Though I left the team shortly after a year, I am tryly confident that my boss was able to equip me with the right knowledge, skills and most of all the encouragement to be on top always. I will never be to where I am now without boss Iya.
Franz Salas
Iya was a Technical Support Manager at Dell. As a front line leader, she demonstrated incredible initiative and strong dedication. Iya leads by example and many people here find her enthusiasm and dedication both inspiring and motivating. As a leader, Iya has worked hard to build authentic relationships with the employees. Her efforts have created a happier and more productive team.
Gerald Canada
Boss Iya is the best manager I had. She is always there to assist her agents and work for their improvement. She always encourage us to do more and exceed the company's expectation. Though I left the team shortly after a year, I am tryly confident that my boss was able to equip me with the right knowledge, skills and most of all the encouragement to be on top always. I will never be to where I am now without boss Iya.
Franz Salas
Iya was a Technical Support Manager at Dell. As a front line leader, she demonstrated incredible initiative and strong dedication. Iya leads by example and many people here find her enthusiasm and dedication both inspiring and motivating. As a leader, Iya has worked hard to build authentic relationships with the employees. Her efforts have created a happier and more productive team.
Gerald Canada
Boss Iya is the best manager I had. She is always there to assist her agents and work for their improvement. She always encourage us to do more and exceed the company's expectation. Though I left the team shortly after a year, I am tryly confident that my boss was able to equip me with the right knowledge, skills and most of all the encouragement to be on top always. I will never be to where I am now without boss Iya.
Franz Salas
Iya was a Technical Support Manager at Dell. As a front line leader, she demonstrated incredible initiative and strong dedication. Iya leads by example and many people here find her enthusiasm and dedication both inspiring and motivating. As a leader, Iya has worked hard to build authentic relationships with the employees. Her efforts have created a happier and more productive team.
Gerald Canada
Boss Iya is the best manager I had. She is always there to assist her agents and work for their improvement. She always encourage us to do more and exceed the company's expectation. Though I left the team shortly after a year, I am tryly confident that my boss was able to equip me with the right knowledge, skills and most of all the encouragement to be on top always. I will never be to where I am now without boss Iya.
Franz Salas
Iya was a Technical Support Manager at Dell. As a front line leader, she demonstrated incredible initiative and strong dedication. Iya leads by example and many people here find her enthusiasm and dedication both inspiring and motivating. As a leader, Iya has worked hard to build authentic relationships with the employees. Her efforts have created a happier and more productive team.
Experience
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Teams By Design
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Australia
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Supervisor
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Apr 2018 - Present
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Virtual Assistant
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2017 - 2017
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Decentral Inc.
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Canada
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Blockchain Services
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1 - 100 Employee
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Customer Service Agent
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Oct 2016 - Dec 2016
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Thumbtack Philippines
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Philippines
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Technology, Information and Internet
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100 - 200 Employee
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Snippet Writer
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Apr 2015 - Dec 2015
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Aurea Software
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United States
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Software Development
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100 - 200 Employee
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Orders and Renewals Manager
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Jan 2014 - Sep 2014
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24/7 PC Guard
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Philippines
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Sales Manager
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Mar 2013 - Sep 2013
• Managing call center sites in delivering their numbers • Training on all sales modules • Audits calls • Manages everyday metrics • Managing call center sites in delivering their numbers • Training on all sales modules • Audits calls • Manages everyday metrics
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Supervisor
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Apr 2007 - Nov 2012
• Managing 15 -20 technicians• Handled 2 accounts: Dell On Call (now knows as Dell Solutions Station and Customer Support Queue• Manages everyday metrics (AHT, Sales, CE, XPR, Attendance)• Takes escalated calls• Owner of CE Rewards and Recognition Initiatives• Part of Women’s organization• Project lead on Communication Skills Academy on COMMSAT• Facilitates vitality trainings on CE and Sales• Subject Matted Expert on Sales (Total Solutions)• Handled training on Sales and Customer Experience Show less
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Technical Support Supervisor
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2007 - 2012
• Managing 15 -20 technicians• Handled 2 accounts: Dell On Call (now knows as Dell Solutions Station and Customer Support Queue• Manages everyday metrics (AHT, Sales, CE, XPR, Attendance)• Takes escalated calls• Owner of CE Rewards and Recognition Initiatives• Part of Women’s organization• Project lead on Communication Skills Academy on COMMSAT• Facilitates vitality trainings on CE and Sales• Subject Matted Expert on Sales (Total Solutions)• Handled training on Sales and Customer Experience Show less
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JPMorgan Chase & Co.
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United States
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Financial Services
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700 & Above Employee
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Customer Service Associate
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Jan 2006 - Jan 2007
- Accepting inbound calls regarding their mortgages (e.g. billing concerns, research and disputes) - - Accepting inbound calls regarding their mortgages (e.g. billing concerns, research and disputes) -
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Education
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1996 - 2000
International Academy of Management and Economics
Bachelor of Science, Business Adminstration -
1992 - 1996
St. Paul College of Pasig
High School
Community
