Experience

TeleTech

• Egypt
• Telecommunications
• 700 & Above Employee

• Consultant

  • Mar 2015 - Present



Teleperformance Philippines

• Makati, Philippines

• Technical Support Representative

  • Sep 2013 - Present

  Receive Inbound and do Outbound calls Responsible to handle Customer issues and concerns Troubleshooting Cable box and TV issues Promote new product to customers Receive Inbound and do Outbound calls Responsible to handle Customer issues and concerns Troubleshooting Cable box and TV issues Promote new product to customers



Teleperformance

• Technical Support Representative

  • Sep 2013 - Present



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2013 - Aug 2013

  • Receive Inbound calls • Responsible to handle Customer issues and concerns about their loan at Nationstar Mortgage • Process payments and send billing statement to borrower. • Do a Welcome call to newly transferred account. • Discuss loan details to borrower. • Receive Inbound calls • Responsible to handle Customer issues and concerns about their loan at Nationstar Mortgage • Process payments and send billing statement to borrower. • Do a Welcome call to newly transferred account. • Discuss loan details to borrower.



Micron Technology

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Stores Warehouse Specialist / Materials Coordinator / Team Leader

  • Apr 2008 - May 2011

  • Receiving of lots coming from Assembly and Test • Withdrawals of Materials for Production Line using basic SAP applications. • Team Leader for Assembly Line with 65 headcounts, Monitor the line and ensure that all operators must meet the required output/ efficiency based on defined goal and comply with manufacturing standard operating procedures. • Ensure all lots are properly documented through Work stream transaction and lots are properly placed on the identified shelf location. • Send Daily Report and timely escalation of production downtime or line issues. Show less



Intel Technology of the Philippines

• Gen Trias Cavite Philippines

• Admin Support /Material Handler/ Inventory Specialist

  • Aug 1997 - Mar 2008

  • Acted as an OIC whenever my supervisor is on leave • I was able to demonstrate Customer Orientation (one of the Intel Values) Responsible for over -all material replenishment in manufacturing line which includes material withdrawal within the whole Flash department. A big responsibility that needs full knowledge in using SAP (System Application Product and Data Processing), WIINGS Application, and Work Stream. • Responsible for the strategic execution within the whole manufacturing line which include headcount alignment and inventory monitoring to hit the required capacity and output requirements given by manufacturing integrators. • Responsible for archiving all equipment and parameters records • Responsible for the clean- up and monitoring of hold lots per module. Show less



The Wendy's Company

• United States
• Restaurants
• 700 & Above Employee

• Service Crew Cashier

  • May 1994 - Jun 1995

  • Kitchen Crew uphold the highest standards of cleanliness and work to provide the finest quality food to customers in order to achieve 100% customer satisfaction. • Serve the customer by being friendly and efficient in offering a pleasant experience to them. • Takes Orders and clean the area. • Kitchen Crew uphold the highest standards of cleanliness and work to provide the finest quality food to customers in order to achieve 100% customer satisfaction. • Serve the customer by being friendly and efficient in offering a pleasant experience to them. • Takes Orders and clean the area.