Experience

Arkansas Department of Education

• United States
• Education Administration Programs
• 100 - 200 Employee

• Legal Service Specialist

  • Jan 2020 - Present

  • Answer Phone calls – Transfer and take messages and email them to appropriate person and respond to emails/faxes. • Setup new employees – IT and Human Resource Dept. • Redact confidential information and set up new cases for allegations. • Maintain office calendar for meetings, investigator travel and leave. • Print vehicle request & reconcile monthly vehicle data. • Arrange meetings in conference rooms and order lunches. • Coordinate with Transcriptionist as requested for Attorney and Educators. • Order office supplies, handle travel orders and travel vouchers. • Applicant interviews - print resume, interview questions and schedule interviews. • Maintain a timeline for mail and email requests forms and keep a log. • Enter certified mail in Pitney Bowes system. • Enter and update AELS Background Check queue for AR State Police, FBI and Child Maltreatment Central Registry. • Create and mail-out Denial letters to Applicant and School District for Child Maltreatment Central Registry and NMI for background of Classified or Certified Applicants. • Review AR State Police and FBI Background checks for Applicants. • Generate documents for Ethics Subcommittee, State Board, and Evidentiary Hearings. • Facilitate communications between Educators and Professional Licensure Standards Board Managing Attorney. • Assist with proofing PLSB rules, contacting Attorney’s and witnesses regarding cases, mailing out and prepare hearing notebooks for panel which includes confidential information, keeping time for witness testimonies, update State Board Agenda with PLSB cases, maintain and update legal files and correspondence, taking minutes for meetings, organize meetings, and update the Managing Attorney daily calendar. • Maintain confidentiality and security of all data. Show less



Department of Finance

• Australia
• Government Administration
• 700 & Above Employee

• Customer Service Representative

  • Jan 2009 - Dec 2019

  • Provided technical assistance and interpreted motor vehicle laws, legal regulations, and procedures. • Helped to implement the new AIRS system for motor vehicles. • Processed dismantles, stop processes and transfer of ownership transactions. • Prepared legal department records for imaging and index documents. • Processed search accounts and balance money with receipts & Data Entry. • Provided documents from microfilm machines and answer multiline phone system. • Processed incoming and outgoing mail from taxpayers, law enforcement and the legal court systems. • Trained new hire employees. • Accurately enter data into databases and maintain the integrity and accuracy of the information. • Verified data and ensure its accuracy and completeness. • Created and maintained spreadsheets to track data. • Reviewed and updated information in the database regularly. • Maintained the confidentiality and security of all data. • Performed data quality control checks to ensure accuracy and completeness. • Resolved data discrepancies and inconsistencies. • Collaborated with other team members to ensure the timely and accurate completion of data entry tasks. • Transferred data from paper formats into computer files or database systems using keyboards, data recorders, microfilm and or micro fish or optical scanners. Show less



Arkansas Department of Health

• United States
• Government Administration
• 300 - 400 Employee

• Helpline Specialist

  • Jul 2015 - Aug 2018

  • Assigned and Changed Primary Care Physician and Dentist for individuals on Medicaid & AR Kids First. • Scheduled appointments and appointment reminder calls. • Rescheduled missed/cancelled appointments. • Arranged Medicaid Transportation for appointments. • Helped individuals find PCP and Dentist to fit their needs. • Maintained confidentiality and security of all data. • Assigned and Changed Primary Care Physician and Dentist for individuals on Medicaid & AR Kids First. • Scheduled appointments and appointment reminder calls. • Rescheduled missed/cancelled appointments. • Arranged Medicaid Transportation for appointments. • Helped individuals find PCP and Dentist to fit their needs. • Maintained confidentiality and security of all data.



Arkansas Department of Human Services

• United States
• Human Resources Services
• 100 - 200 Employee

• Document Examiner

  • Jan 2008 - Jan 2009

  • Reviewed and verified confidential documents. • Processed incoming and outgoing mail. • Recorded and maintained weekly reports. • Filed legal documents and maintained an updated legal filing system. • Worked with FedEx machines with labels to ensure correct information entered the system. • Trained new hire employees. • Reviewed and verified confidential documents. • Processed incoming and outgoing mail. • Recorded and maintained weekly reports. • Filed legal documents and maintained an updated legal filing system. • Worked with FedEx machines with labels to ensure correct information entered the system. • Trained new hire employees.



Glitz & Glamour

• Assistant Office Manager

  • Feb 2002 - Jun 2007

  • • Assisted Manager with twelve employees. • Responsible for, but not limited to, ensuring effective customer service, ordering supplies, office products, maintaining proper records and placement of shipments received (both incoming and outgoing). • Processed bills and invoices, payroll, and key time. • Scheduled and conducted staff meetings. • Scheduled, rescheduled missed/cancelled appointments. • Sent out Appointment Reminder/Confirmation calls, texts and follow up. • Organized events and appearances for Manager and Cosmetologists. Show less