Federal Programs Secretary

• Sep 2022 - Present

District Homeless and Foster Liaison

• Apr 2019 - Sep 2022

Account Marketing Representative

• Jun 2015 - Apr 2019

• Develop and coordinate various aspects of CFHP's strategic development plan as it relates to community outreach programs and agencies including community level promotion of CFHP's government programs, which are the Children's Health Insurance Program (CHIP) and Medicaid STAR program, emerging market initiatives, and participation in other CFHP government programs sponsored events. • Consistently supports compliance by maintaining privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to the applicable federal, state and local laws and regulations, accreditation and licenser requirements, and CFHP policies and procedures. • In addition must be accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices to include compliance with the Health Insurance Portability and Accountability Act (HIPAA) related policies in regards to all aspects of operations within Member Services. • Manage calendars for both Government Programs and STAR Kids including providing ample notification to the Health and Human Services regarding events. • Assist with completing various reports that are provided to the Board of Directors. • Train new employees in the processes for the department. • Ensure that we have the most up-to-date documents provided by the Health and Human Services. • Initiate and complete Desk Level processes for various items. • Obtain renewal information to ensure our groups are renewed in a timely manner. • Maintain an ongoing relationship with various organizations. • Created and implement a Standard Operating Document, New Hire Manual. • Maintained my Life, Accident, Health and HMO license including taking classes. • Provide benefit information to various groups (Medicaid, CHIP, and Commercial Groups) Show less

Licensed Insurance Agent- Aetna Project

• Sep 2012 - Jun 2015

Educated prospects on Medicare Eligibility requirements and Aetna Medicare products in a call center environment. • Assisted caller in determining what plans would fit their needs best. • Provided excellent customer service and met and exceeded all performance metrics of Schedule Adherence, Productivity, and Quality Assurance Scores. • I assisted my Production Team Lead as a Subject Matter Expert. Educated prospects on Medicare Eligibility requirements and Aetna Medicare products in a call center environment. • Assisted caller in determining what plans would fit their needs best. • Provided excellent customer service and met and exceeded all performance metrics of Schedule Adherence, Productivity, and Quality Assurance Scores. • I assisted my Production Team Lead as a Subject Matter Expert.