Experience

Braye Beach Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Receptionist and reservationist

  • Sep 2016 - Present

  • Answering all incoming calls / emails and re-routing them to relevant parties. • Meeting and greeting visitors ensuring they are signed in and inducted. • Escorting guests to their rooms providing a full descriptions of the amenities included and fundamental information about their stay. • Opening, distributing, collecting and taking the post. • General administration duties, photocopying, filing etc. • Dealing with any enquiries at the reception. • Data entry onto internal systems. • Experience in identifying several information and filtering into valuable data. • Monitoring stationary stock and reordering when required. • Taking and inputting reservations. • Creating and building packages into Rezlynx PMS and Roomlynx. Show less



Pestana Hotel Group

• Hospitality
• 700 & Above Employee

• SPA Therapist

  • May 2012 - Feb 2014

  • Delivering a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner • Maintaining equipment and sample inventory of products • Acknowledging and responding to relevant customer queries, needs and expectations • Keep documentation and maintain client’s files • Keep a clean and stocked room • Acknowledge and respond to relevant customer queries, needs and expectations • Suggest and promote retail products or additional services • Uphold hygiene standards and follow health and safety regulations • Cooperate with and report on administration on any arising issues • Apply best practices and be up to date with market trends. Show less



The Vine Hotel

• Portugal
• Hospitality
• 1 - 100 Employee

• Therapist & Receptionist

  • Mar 2004 - Mar 2005

  • Performed several massage techniques such as aroma therapy, foot reflexology, hot stones, Pindas and Reiki • Executed several spa treatments according to the prescribed standards based on wine body therapy • Scheduled appointments, performed check-in and check-out of clients, greeted and escorted spa guests • Promoted and delivered courteous, efficient, and memorable service to the guests • Maintained and ensured cleanliness of massage equipment and spa rooms • Optimized the spa experiences of guests by suggesting appropriate tours and holiday packages Show less