Experience

The Perna Team

• United States
• Real Estate
• 1 - 100 Employee

• Real Estate Agent

  • Oct 2020 - Present



Chemical Bank

• United States
• Banking
• 700 & Above Employee

• Retail Administrative Assistant

  • Nov 2016 - Nov 2020

• Community Banking Support Specialist

  • Feb 2015 - Nov 2016

  • Assisting internal customers with issues opening accounts• Providing knowledge for banking centers and other departments• Being efficient in and knowledgeable of procedures and policies • Reviewing legal documents such as POA, Trusts, Guardianships, Representative Payee etc.• Assisting in account opening • Trouble shooting premier teller issues• Maintaining and monitoring promotions • Created monthly schedule within our department• Responsible for meeting minutes for department calls and meetings with our department and other departments and banking centers• Answered phone calls to trouble shoot problems from internal customers at a high volume• Assisted in facilitating training amongst our department

• call center specialist

  • Aug 2013 - Feb 2015

  • Assisting internal and external customers • Providing high customer service • Maintaining daily tasks including, but not limited to: managing personal tasks and team oriented duties• Accomplishing and exceeding sales goals• Answering calls at a high volume to assist internal and external customers• Took in customer complaints and sought to resolve the situation

• Customer Service Representative

  • Apr 2013 - Aug 2013

  • Teller Duties• Organizing and Basic Computer Skills• Phone Calls to customers• Handled Customer complaints as well as any other service opportunities that are available to fit the customers’ needs• Educated customers about products as well as services to better suit their financial situation• Handled and was responsible for cash deposits and transactions



Serv-Plas LC

• Plastics Manufacturing
• 1 - 100 Employee

• Part Time Assembler

  • Oct 2012 - Nov 2013

  • Assembly of Plastic Parts • General Help • Assembly of Plastic Parts • General Help



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Cheif

  • Jul 2007 - Apr 2013

  • Fulfilled customer expectations• Responsible in customer services• Cash out customers • Organized and wrap currencies for convenient and organized use• Handle customer complaints• Train new and current employees • Take in responsibility for my actions as well as other actions around me • Fulfilled customer expectations• Responsible in customer services• Cash out customers • Organized and wrap currencies for convenient and organized use• Handle customer complaints• Train new and current employees • Take in responsibility for my actions as well as other actions around me



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Seasonal Sales Associate

  • Oct 2012 - Dec 2012

  • Providing excellent customer service• Stocking and maintaining merchandise• Maintaining dressing rooms • Measuring customers for accurate sizing • Providing excellent customer service• Stocking and maintaining merchandise• Maintaining dressing rooms • Measuring customers for accurate sizing



Sears Photography

• Canada
• Retail
• 1 - 100 Employee

• Sales Photographer

  • Jul 2012 - Sep 2012

  • Taking pictures ranging from infant to portraits• Providing high customer service• Maintaining and exceeding sales goals • Taking pictures ranging from infant to portraits• Providing high customer service• Maintaining and exceeding sales goals