Experience

Crowne Plaza Limassol

• Cyprus
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Sep 2010 - Present

  Act as first point of contact for the hotel. Handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.* Deal with bookings by phone, e-mail, fax or face-to-face with the use of computerized system* Complete procedures when guests arrive and depart* Choose rooms and hand out keys* Prepare bills and take payments* Take and pass on messages to guests* Deal with special requests from guests ( like booking tickets or storing valuable items)* Answer to questions about what the hotel offers and the surrounding area* Deal with companies or problems* Main continuity among work teams by documenting and communicating actions, irregularities and continuing needs* Contribute to team effort by accomplishing related results as needed* Perform any other duty assigned by the Head Receptionist or other competent authoritySkills and qualifications Reception skills: * Handle personal and corporate information with discretion, and keeping them private and out of public knowledge* Resolve miss-communication in service and maintain customer focus* Telephone Etiquette* Solid communication skills* Friendly and professional at all times* Stay calm under pressureProfessional:* Accountability for my actions, with high standards of ethics* Work in a fast paced, high transaction volume environment* Ability to organise and prioritize workload* Very good commandment of the English language, both orally and in writing* Independent user of the Office suite (Word, Excel, File Management, PowerPoint and Outlook)* Maintain all necessary paperwork to ensure compliance with corporate standardsPersonal:* Able to work closely with other professionals as part of a team* Ability to pick up new skills and knowledge quickly* Positive "can do" attitude towards work



Grand Resort

• Receptionist

  • May 2008 - Jul 2010