Experience

SCROBLE
• Luxembourg
• Information Technology & Services
• 1 - 100 Employee
• Business Analyst

  • Jul 2021 - Present

Repapplic
• IT Services and IT Consulting
• Business Analyst

  • Sep 2020 - Sep 2021


Slemma

• United States
• Information Technology & Services
• 1 - 100 Employee

• Head of Customer Support

  • 2017 - 2021

  While Slemma was growing from a small startup to a robust BI & Data Analytics company, I grew up as a multi-tasking manager able to do everything that is needed in small companies (except coding): mostly customer support and system analysis, but also QA, data analysis, HR, marketing, tech writing and so on. I love the feeling that my company is growing and I that I did my best for this grow.- Creating a customer support team, hiring and onboarding team members;- Account management for enterprize customers including Treasure Data, Netflix, Booking.com, Pipedrive, Visa;- Offering product knowledge on demos;- Roadmap creation and feature prioritization;- Product analytics. Show less

• Customer Support manager

  • 2015 - 2017

  - Communicating with customers;- Creating a knowledge base from scratch (Groove, then WordPress), keeping the knowledge base up to date, Release notes;- Customer feedback analysis, tracking frature requests, forming product requirements, creating specifications for developers; - QA.



Prognoz.ru

• Russian Federation
• IT Services and IT Consulting
• 100 - 200 Employee

• Specialist of the educational center

  • 2013 - 2015

  - Creating interactive training courses and videos for IMF, Gazprom, Government of Moscow, etc. - Managing course creation at all stages: creating methodological materials, design requirements, creating course pages using HTML, QA; - Communication with clients: requirements analysis, working with comments, presenting the result; - Resource planning. - Creating interactive training courses and videos for IMF, Gazprom, Government of Moscow, etc. - Managing course creation at all stages: creating methodological materials, design requirements, creating course pages using HTML, QA; - Communication with clients: requirements analysis, working with comments, presenting the result; - Resource planning.