Programme Manager

• Nov 2021 - Present

To lead the successful delivery of the c2c strategic plan and associated obligations. Coordinate and lead on governance and reporting, both to internal and external clients. Promote good practice and mentor other managers on business case / report production and delivery of projects. Act as a central point of contact for resolving risks and issues and escalating where appropriate.Key responsibilities include:Maintaining portfolio tracking of delivery against obligations, contracts and projects including formal written reports, dashboards and project updates.Lead on internal and external reporting, ensuring deadlines are met and delivery information is accurate.Identify cross-cutting risks and issues at programme level; leading and coordinating the resolution.Managing corporate risk register.Coordinate and lead on internal governance, liaising with Finance and other departments to ensure business case, contract sign-offs and reports meet the required standard and achieve sign-off. Show less

Delivery Programme Manager

• Nov 2018 - Nov 2021

Delivery of a programme of work which covers the delivery functions at c2c; Planning & Performance, Service Delivery, Stations, Revenue & Security & Drivers. Current levels of 20+projects within the programme.Liaising with department leads, managing milestones & expectations with additional stakeholder management & executive buy in to project work. Providing regular feedback on the Change Delivery Programme whilst aligning goals to c2c's overall strategic vision. Product owner for new ticketing system- reviewing policies, procedures, managing from an operational perspective whilst feeding information into stakeholders & executive interested parties.Special Events Delivery Co-coordinator for all ad hoc & planned events on the c2c route. Co-ordination with media, marketing, planning & performance, Stations & driving team to ensure sucessful delivery of events. Show less

Station's Delivery Manager

• Oct 2017 - Nov 2018

Responsibilities include managing, implementing and reviewing change delivery projects across c2c stations through effective business case, consultation and delivery. Instrumental in leading on safety compliance while implementing all necessary safety related procedures for stations and retail staff across c2c network.Project Manager for stations related events and Special Events Manager for ad hoc events.Contract Manager for select stations related suppliers. Show less

Duty Station Manager

• Jan 2013 - Oct 2017

Management of 45+ staff members.Regular safety inspections of station platforms and staff work environments. Team Performance reviews.Sickness Return to Work Interviews/ sick stage reviewsAccident/Incident reporting.Reviewing performance of team members/ assisting in developmentAuditing of Retail systems and processes at Stations.Reviewing and controlling station budget through S&L reportsRetail on call duties, being responsible OOH for safe running of business.Disciplinary investigationsMinute takingCurrent management of 9 stations on the c2c route "Loop" StationsRegular team 1:1 sessionsWeekly rostering of staff & train dispatch teamsReviewing planned building/asset project work to stationsAttendance of local area meetings with stakeholdersMaintaining safe running of stations Show less

Event Coordinator

• Jan 2013 - Jan 2015

In charge of c2c events group.Discuss and liaise with local events in the area to arrange extra security, operational and safety provisions.Running and coordinating project plans and risk registers.Create & run c2c retail magazine for distribution amongst staff members.

Pitsea S&C Project Manager

• Oct 2013 - Nov 2014

Formulate station & retail plan for length of works.Liaise with NWR for safe operational running.Arrange communication plan & delivery to business.Generate staff briefing plan and arrange distribution. Present plans and ideas in front of senior management for review.Generate risk register and lead steering group.Arrange special staff buses to ensure stations open on time.

Benfleet Bridge Renewal Project Assistant

• Oct 2012 - Jan 2013

Olympic Project Assistant

• Apr 2012 - Oct 2012

Client Services Representative

• Feb 2012 - Apr 2012

Home Search Assistant

• Dec 2010 - Feb 2012