Maria Laura Pemberton
Receptionist and Concierge manager at Black Diamond Lodge Sainte-Foy- Claim this Profile
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Bio
Experience
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Black Diamond Lodge Sainte-Foy
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France
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Accommodation and Food Services
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1 - 100 Employee
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Receptionist and Concierge manager
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Dec 2022 - Present
Responsible for check ins, check outs, and administrative tasks. Reservation requests, emails, phone calls and personalised attention to our guests' requests (massages, transfers and restaurant reservations). I am also in charge of supervising the cleaning team and assigning their daily tasks. Responsible for check ins, check outs, and administrative tasks. Reservation requests, emails, phone calls and personalised attention to our guests' requests (massages, transfers and restaurant reservations). I am also in charge of supervising the cleaning team and assigning their daily tasks.
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Hotel Manantial del Silencio
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Purmamarca, Jujuy, Argentina
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Front Desk Receptionist
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Jul 2022 - Sep 2022
First contact with passengers and clients. Check-in, check-out, room assignment and payment tasks. Responsible for answering emails and phone calls, making reservations and service to suppliers and guests of the hotel in general. First contact with passengers and clients. Check-in, check-out, room assignment and payment tasks. Responsible for answering emails and phone calls, making reservations and service to suppliers and guests of the hotel in general.
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Patio Alto Hotel & Hostel
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Hospitality
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Front Desk Receptionist
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Mar 2022 - Jun 2022
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Decathlon Deutschland
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Germany
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Retail
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700 & Above Employee
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Lieferteam sport player
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Mar 2020 - Mar 2021
Working mainly in the delivery team as well as helping in the store, facing customer’s service. Part time. Working mainly in the delivery team as well as helping in the store, facing customer’s service. Part time.
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Decathlon Deutschland
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Germany
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Retail
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700 & Above Employee
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Lieferteam Sport Player
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Aug 2018 - Apr 2019
Working mainly in the delivery team as well as helping in the store, facing customer’s service. Part time. Working mainly in the delivery team as well as helping in the store, facing customer’s service. Part time.
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Eurostars Hotel Company
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Spain
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Hospitality
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700 & Above Employee
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Servicemitarbeiterin
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Jun 2018 - Aug 2018
Working in the restaurant in breakfast area, helping clients and taking orders, cleaning tables and refilling food and drinks for the buffet. Minijob Working in the restaurant in breakfast area, helping clients and taking orders, cleaning tables and refilling food and drinks for the buffet. Minijob
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Hotel Manantial del Silencio
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Purmamarca, Jujuy Argentina
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Front Desk Receptionist
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Dec 2017 - Mar 2018
First contact with passengers and clients. Check-in, check-out, room assignment and payment tasks. Responsible for answering emails and phone calls, making reservations and service to suppliers and customers of the hotel in general. I worked in events that took place in the hotel, such as weddings, work meetings of Argentina and international companies and regional festivities related to the culture of the place (Pachamama, carnival and Easter). My tasks were to receive people and tell them where their tables were and the services offered by the hotel. but it also provided support in the areas where help was needed once my main tasks were completed. In the years 2009, 2010 and 2011 I worked in the hotel, covering vacations and licenses during my university recess. Show less
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Viajes Falabella
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Chile
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Travel Arrangements
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100 - 200 Employee
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Sales Executive
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Sep 2015 - Sep 2017
Customer service (in person and online) focused on families, couples and business travel. Booking and sale of airline tickets, hotels, car rental, tickets to parks or events, traveler assistance and complementary services. Quotation and assembly of customized trips with the preferences of the passenger. Customer service (in person and online) focused on families, couples and business travel. Booking and sale of airline tickets, hotels, car rental, tickets to parks or events, traveler assistance and complementary services. Quotation and assembly of customized trips with the preferences of the passenger.
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Almundo - CVC Argentina
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Argentina
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Travel Arrangements
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500 - 600 Employee
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Sales Executive
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May 2012 - May 2014
Customer service (face-to-face and online) focused on students and solo travelers, booking and sale of airline and train tickets, hotels, hostels, car rental, tickets to parks or events, traveler assistance and complementary services. Quotation and assembly of customized trips with the preferences of the passenger. Sale of language courses abroad and Work and Travel USA programs. Customer service (face-to-face and online) focused on students and solo travelers, booking and sale of airline and train tickets, hotels, hostels, car rental, tickets to parks or events, traveler assistance and complementary services. Quotation and assembly of customized trips with the preferences of the passenger. Sale of language courses abroad and Work and Travel USA programs.
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Capac Ñam
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Jujuy, Argentina
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Tourist Guide
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Jan 2008 - Feb 2008
Booking management, contact with clients, specialized tours, guide in english. In the year 2007 I worked in the travel agency during my university recess. Booking management, contact with clients, specialized tours, guide in english. In the year 2007 I worked in the travel agency during my university recess.
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Education
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UPC Facultad de Turismo y Ambiente - Marcelo Montes Pacheco
Tecnicatura, Turismo