Experience

Napoli Salerno Airports Gesac
• Airlines and Aviation
• 100 - 200 Employee
• Addetto alla Security Aeroportuale

  • Jul 2022 - Present

Poste Italiane
• Italy
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee
• Addetto alla Produzione Junior

  • Oct 2021 - Mar 2022


Vico Food Box®

• Italy
• Internet Marketplace Platforms
• 1 - 100 Employee

• Customer Happiness Specialist

  • Jun 2021 - Oct 2021

  -Being in direct contact with customers, via e-mail, chat and telephone (CRM); -Managing incoming and outgoing orders; -Managing complaints and requests from foreign/Italian customers, due to both logistical and financial reasons; -Communicate with customers on a regular basis, creating a constructive and empathetic relationship; -Optimising Customer Service management processes; -Managing direct contact with national and international couriers; -Actively collaborating with the various departments (Marketing, Sales, Finance, Warehouse); -Accompanying customers throughout the buying experience; -Analyse work performance and create reports; -Respecting KPIs and monthly targets to be achieved for your personal development and for the Customer Happiness department. Show less



H&M

• Belgium
• Construction

• Sales Advisor

  • Jun 2019 - May 2021

  - Managing customer requests - Managing internal operations to improve service quality - Carrying out internal auditing for inventories - Routine cash operations - Managing customer requests - Managing internal operations to improve service quality - Carrying out internal auditing for inventories - Routine cash operations



Agenzia

• Advertising Services

• Hostess Event

  • May 2015 - Jun 2019

  - Hostess at the "S.Paolo" Stadium in Naples - Hostess for congresses - Hostess for conferences - Hostesses for private events and fairs - Hostess at the "S.Paolo" Stadium in Naples - Hostess for congresses - Hostess for conferences - Hostesses for private events and fairs



G.T.L.Transport & Logistic srl

• Administrative Office Assistant

  • Oct 2018 - May 2019

  - Correspondence management (taking phone calls, checking emails) - Commercial relations with customers/suppliers - Electronic invoicing - Correspondence management (taking phone calls, checking emails) - Commercial relations with customers/suppliers - Electronic invoicing



Agenzia Spagnola

• Public Relations

  • Apr 2018 - Sep 2018

  - Managing customer requests - Group planning for organised tours - Accompanying groups - Identifying potential clients - Managing customer requests - Group planning for organised tours - Accompanying groups - Identifying potential clients