Experience

GlobalTranz

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Representative / Logistics Coordinator

  • Oct 2020 - Present

  I work as a Virtual Assistant of a Freight Broker in one of the largest Logistics company in the US. My role and responsibilities are but not limited to: • Communicating with carriers daily to track and trace shipments • Collect, document, and pass on accurate information to/from carriers/drivers and team members • Utilizing company technology, communicate results to customers and team members • Create and manage tracking and tracing reports as required by customers and team members • Document and communicate operational issues to team members and managers • Identify available carrier capacity and communicate results to team members • Assist with required operational and administrative load management requirement Show less



Transparent BPO

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Lead Specialist

  • Jan 2020 - Aug 2020

  I worked as an Outbound Sales Representative for a US Insurance Company – Select Quote / Medicare Advantage. My key responsibilities include: ● Making outbound calls to potential clients and profiling them for the Insurance service ● Receiving inbound calls from interested clients who wants to avail the Insurance ● Reporting to Team Manager if Sales Target was met or not on an expected timeframe ● Meeting expected Sales Target on a daily and weekly basis I worked as an Outbound Sales Representative for a US Insurance Company – Select Quote / Medicare Advantage. My key responsibilities include: ● Making outbound calls to potential clients and profiling them for the Insurance service ● Receiving inbound calls from interested clients who wants to avail the Insurance ● Reporting to Team Manager if Sales Target was met or not on an expected timeframe ● Meeting expected Sales Target on a daily and weekly basis



Melodica Music Center - Furjan

• United Arab Emirates
• Performing Arts
• 1 - 100 Employee

• Front Desk Admin/Customer Service/Sales Representative

  • Feb 2018 - Jan 2020

  I have worked as a Junior Front Desk Officer. My key responsibilities include: ● answer and respond to incoming calls/emails and provide details about the services that the Music and Dance center provides ● assist walk-in customers, offer and sell music and dance lessons as well as music instruments ● generate daily morning and evening report and forward to the Managers at the end of every shift ● generate monthly report such as DTR, sales deposit report, assessment report, commission report, POS Z report, inventory and any additional monthly report that the management may require ● process registration of students using Mindbody software and schedule classes of both Music and Dance lessons ● file and organize school and legal files and ensure that all files are updated and renewed on or before expiry date Show less



Aseela Garments Trading LLC

• United Arab Emirates
• Retail Apparel and Fashion
• 1 - 100 Employee

• Front Desk Receptionist/Office Secretary

  • Jun 2016 - Nov 2017

  I have worked as a Receptionist/Office Secretary. My key responsibilities include: ● answer incoming calls on switchboard, screen and transfer the calls to the right contact person ● greet persons entering organization ● prepare correspondence and documents ● coordinate meetings and organize catering ● receive and sort mail and deliveries ● schedule appointments ● provide general administrative and clerical support ● Prepare responses to correspondence containing routine inquiries. ● Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic book keeping work. Show less



Off2Assist

• Outsourcing/Offshoring
• 1 - 100 Employee

• Virtual Assistant

  • Jun 2015 - Jul 2016

  I worked as a Virtual Assistant for a Canadian realtor under Keller Williams Integrity Realty Brokerage. I work remotely from home and generate leads for my client. Those leads are filed and organized then forwarded to my client in Canada for the next tier of transaction. I worked as a Virtual Assistant for a Canadian realtor under Keller Williams Integrity Realty Brokerage. I work remotely from home and generate leads for my client. Those leads are filed and organized then forwarded to my client in Canada for the next tier of transaction.



Expert Global Solutions (now Alorica)

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Sales Representative

  • Nov 2011 - Jul 2015

  I worked as a Customer Service Representative. My key responsibilities include: ● Answer incoming calls and addressing all customers’ inquiries regarding our products and services ● Perform basic troubleshooting on all handset devices’ platform ● View, examine and adjust customers’ bill statements if need be especially if there are discrepancies ● Transfer calls to the next tier of support if outside of scope ● Document customers’ account properly to ensure all calls are properly notated Show less



Sutherland Global Service Limited

• India
• Consumer Services
• 700 & Above Employee

• Customer Service Sales Representative

  • Apr 2011 - Nov 2011

  I have worked as a Customer Service Representative. I take inbound calls and answer all customers’ inquiry and educate them about our latest products and services. I upsell our products and process account changes if the customer request to add or remove a specific feature on their account. I also make sure to note every transaction to properly document the customers’ account especially after adjusting their bill discrepancies. I make sure that with every interaction, the customer is satisfied and that all of their concerns are well addressed before ending each call. Show less



Norbell Limited

• Canada
• Telecommunications
• 1 - 100 Employee

• Verification Specialist

  • Mar 2008 - Dec 2008

  I worked here as a Verifier and Validator. I verify and validate all sales that have been produced in the production floor by agents. I listen to every single phone call and verify if it is a valid sale call or not. All validated sale calls are filed and forwarded to the next tier of quality support team. I worked here as a Verifier and Validator. I verify and validate all sales that have been produced in the production floor by agents. I listen to every single phone call and verify if it is a valid sale call or not. All validated sale calls are filed and forwarded to the next tier of quality support team.