Experience

NYC Citywide Administrative Services

• United States
• Government Administration
• 300 - 400 Employee

• Tests and Measurement Specialist (Staff Analyst II)

  • May 2023 - Present

  Develop civil service exams for employment and promotion in NYC Government Agencies by collaborating with agencies and working with Subject Matter Experts (SME’s) to conduct job analyses, field observations, and interviews to identify the essential functions of job titles; create and administer job analysis questionnaires and linking surveys; analyze questionnaires and linking survey data to create test plans; organize and oversee SME Item Writing Panels, Item Review Panels, and Test Validation Boards; perform statistical analyses, and write reports throughout the exam development process. Show less

• Exam Analyst (Staff Analyst)

  • Oct 2019 - Apr 2023

  Liaised with agency and consultant partners to schedule, coordinate, and oversee exam development activities, including, but not limited to, job analysis interviews and Subject Matter Expert (SME) Panels in accordance with standards and procedures of the DepartmentAssisted in the development and administration of exams; performed rescore ratings on Education and Experience Exams using approved rating guides; rated appeals of examinations and drafted recommendationsReviewed and prepared documents throughout the exam development process; entered test questions into the item bank for use in the Computer-based Testing & Application Centers (CTAC); and completed projects, correspondences, reports, and updates, as assigned Show less



NYC Human Resources Administration

• United States
• Government Administration
• 700 & Above Employee

• Job Opportunity Specialist

  • Jun 2015 - Oct 2019

  Interview new applicants to assess eligibility for immediate needs food and non-food grants and ongoing public assistance, SNAP, and Medicaid Develop an employment plan to promote self sufficiency by removing barriers and making referrals to employment, childcare, WECARE and other programs Assist clients with utility disconnection notices and rent arrears to obtain help by requesting partial payments and referring to appropriate departments to prevent eviction Perform recertification interviews to determine continued eligibility; extend benefits on active cases meeting eligibility criteria or close cases due to earned income or failure to comply Show less



Affiliated Physicians

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Medical Transcriptionist

  • Feb 2015 - Jun 2015

  Transcribe patient medical reports by reviewing and interpreting medical documents, terminology, and abbreviations Transcribe patient medical reports by reviewing and interpreting medical documents, terminology, and abbreviations



Affiliated Physicians

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Seasonal Customer Service

  • Jul 2014 - Dec 2014

  Implemented web-based scheduling for individual companies, scheduled appointments via online interface, and answered heavy phone/online inquiries from customers regarding appointment scheduling and other service issues during flu season. Implemented web-based scheduling for individual companies, scheduled appointments via online interface, and answered heavy phone/online inquiries from customers regarding appointment scheduling and other service issues during flu season.



The Essex Companies

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Service, Temporary Position at Affiliated Physicians

  • Jul 2013 - Nov 2013

  Implemented web-based scheduling for individual companies, scheduled appointments via online interface, and answered heavy phone/online inquiries from customers regarding appointment scheduling and other service issues during flu season. Implemented web-based scheduling for individual companies, scheduled appointments via online interface, and answered heavy phone/online inquiries from customers regarding appointment scheduling and other service issues during flu season.



Taylor Hodson Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Data Specialist, Temporary Position at Multiplan

  • Oct 2011 - Apr 2012

  Utilized various software to research information, verify accuracy of spreadsheet data via phone and email, and input data as needed Utilized various software to research information, verify accuracy of spreadsheet data via phone and email, and input data as needed



Richard R. Green High School of Teaching

• New York, NY

• Guidance Counselor/College Advisor Intern

  • Sep 2010 - Jun 2011

  Conducted weekly counseling sessions with students experiencing academic and personal difficulties in order to meet their preventive, developmental and remedial needs Collaborated with parents as necessary to ensure students were working toward their social, academic, personal, and vocational goals developed initially Guided students with college selection, applications, personal statements, and SAT/ACT test registration; gathered documents and test scores, prepared transcripts, and compiled college applications to ensure deadlines were met Show less



Bright Horizons

• United States
• Education
• 700 & Above Employee

• Client Services Associate/Receptionist

  • May 2006 - Jan 2010

  Managed the reception area by greeting clients and visitors, answering switchboard, scheduling daily reservations, organizing wait-lists, and responding to phone and e-mail inquiries in a timely manner to successfully satisfy the needs of clients Served as the liaison to the corporate office and vendors; maintained inventory and office supplies; created and updated client accounts and reports, and assisted with special projects as required to provide general office support Implemented parent outreach initiatives including conducting tours, visibility tables, and open houses; creating registration and information packets; and developing parent resource library to increase awareness and utilization of the program Ensured classroom ratios and security procedures were upheld; and maintained children’s files to ensure proper documentation of registration and medical forms as required by the NYC Department of Health Show less