CBDO at Bounce.finance

• Apr 2023 - Present

Business Development Manager

• Sep 2021 - Mar 2023

- Successfully integrated a new CRM software for the company and organized the sales leads and customer database - Structured and updated the technical knowledge base about blockchain nodes and trained new staff (2 new members of the team) - Created customer service email templates board for the team (100+ templates) - Participated in offline blockchain conferences (as an exhibitor at Crypto Expo Dubai 2022, and as a visitor at Future Blockchain Summit 2022) - Promptly responded to customer's inquiries via Telegram chats and email - Engaged with the marketing department for conducting PR activities - Held presentations via a call to potential customers' decision-makers - Participated in AMA sessions Show less

Business Development Manager

• Aug 2020 - Sep 2021

- Consulted regarding the API integration of the crypto payment solution - Worked with L2 and L3 customer support to fix/improve the service customers' issues - Identified weak parts of service based on the customer's experience and provided feedback to the team - Conducted regular calls with the main customers for quality monitoring - Designed pitch decks, one pager, and other visual materials to appeal to new customers - Coached junior account manager, shared experience, and knowledge related to the blockchain payment solution Show less

Lead Generation/Client Services Manager

• Oct 2019 - Mar 2020

- Searched for promising leads using LinkedIn (around 100 invites per week) and Upwork (around 50 proposals per week) - Scheduled and managed appointments for sales managers - Created and maintained complete records for all prospect and customer interactions in CRM - Write effective proposals to achieve and exceed sales goals - Processed incoming requests through the site (email, support chat, Zendesk) - Kept a personal performance tracking report (weekly and monthly results) - Searched for promising leads using LinkedIn (around 100 invites per week) and Upwork (around 50 proposals per week) - Scheduled and managed appointments for sales managers - Created and maintained complete records for all prospect and customer interactions in CRM - Write effective proposals to achieve and exceed sales goals - Processed incoming requests through the site (email, support chat, Zendesk) - Kept a personal performance tracking report (weekly and monthly results)

Server

• Sep 2018 - Oct 2018

- Present menu and provide detailed information about meal - Take orders - Collect bill payments - Prepare tables - Present menu and provide detailed information about meal - Take orders - Collect bill payments - Prepare tables

Server

• Jun 2017 - Sep 2017

- Present menu and provide detailed information about meal - Take orders - Collect bill payments - Prepare tables - Present menu and provide detailed information about meal - Take orders - Collect bill payments - Prepare tables

Receptionist/ Waitress

• Jan 2017 - Mar 2017

- Answer and forward incoming phone calls, - Arrange travel and accommodations - Provide basic information about area - Distribute daily mail, - Welcome guests - Update schedule meetings. - Present menu and provide detailed information about meal - Take orders - Collect bill payments - Prepare tables - Answer and forward incoming phone calls, - Arrange travel and accommodations - Provide basic information about area - Distribute daily mail, - Welcome guests - Update schedule meetings. - Present menu and provide detailed information about meal - Take orders - Collect bill payments - Prepare tables