Experience

Mumzworld.com

• United Arab Emirates
• Technology, Information and Internet
• 200 - 300 Employee

• Customer Service Representative

  • Oct 2017 - Present

  • Managing incoming calls and customer service inquiries. • Identifying and assessing customers’ needs to achieve satisfaction. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools • Handle customer’s account using e-commerce platform (MAGENTO) • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Follow communication procedures, guidelines and policies. • Coordinate with Logistics, Data and Warehouse team. • Take the extra mile to engage customers. Show less



ZOOP Mobility Network Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance Analyst

  • Dec 2015 - Jun 2017

  • Performs mock calls with new hires post-training to determine readiness for moving into support team. • Review the implementation and efficiency of quality and inspection systems • Provides structured and timely recommendations; verbal and/or written feedback to Quality Manager and Service Quality teams. • Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all teams and supports. • Assure ongoing compliance with quality and industry regulatory requirements Show less



ANZ

• Australia
• Banking
• 700 & Above Employee

• Collections Officer (Contact Center)

  • Jan 2015 - Jun 2015

  • To follow up and collect on all overdue, delinquent (over credit limit cards) customers. • Meets Targets set on flow and delinquency rates. • Handle number of calls/contact (as per department set targets) & follow-up on customer’s commitment to pay. • Establish and maintain accurate records and files. • To follow up and collect on all overdue, delinquent (over credit limit cards) customers. • Meets Targets set on flow and delinquency rates. • Handle number of calls/contact (as per department set targets) & follow-up on customer’s commitment to pay. • Establish and maintain accurate records and files.



ibex

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Officer

  • Mar 2012 - Jan 2015

  • Managing incoming calls and customer service inquiries • Identifying and assessing customers’ needs to achieve satisfaction • Verification and activation of customer’s debit cards • Linking debit cards to customers’ PayPal accounts • Responsible for cancelling or upgrading accounts • Arranges reservations and routing for passengers at request of Ticket Agent. • Making International & domestic Reservations of Air Tickets • Cancellation, re issuance, refunds, reschedule of Air tickets • Facilitating the passenger(s) travel requirement. Show less



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CSR

  • Jun 2010 - Mar 2012

  • Liaise with the companies insurance agents and process all orders made via telephone. • Assist clients in filling of policy documents • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. • Liaise with the companies insurance agents and process all orders made via telephone. • Assist clients in filling of policy documents • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.



APAC Customer Services, Inc.

• Quezon City, Philippines

• Customer Service Officer

  • Jun 2008 - Jun 2009

  • Liaise with the companies insurance agents and process all orders made via telephone. • Assist clients in filling of policy documents • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. • Liaise with the companies insurance agents and process all orders made via telephone. • Assist clients in filling of policy documents • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.



ICT Group Marketing Services Inc.

• Marikina, Philippines

• Customer Sales Representative

  • Feb 2007 - Jan 2008

  • Contacting potential or existing customers to inform them about a product or service using scripts. • Provide direct customer services by informing them of products and services. • Make cold calls to prospective clients and inform them about new products and deals. • Asking questions to understand customer requirements and close sales. • Contributes to team effort by accomplishing related results as needed. • Contacting potential or existing customers to inform them about a product or service using scripts. • Provide direct customer services by informing them of products and services. • Make cold calls to prospective clients and inform them about new products and deals. • Asking questions to understand customer requirements and close sales. • Contributes to team effort by accomplishing related results as needed.