Maria Kathleen Mateo CSSBB-Trained

Payment Manager at Kinguin
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Contact Information
us****@****om
(386) 825-5501
Location
National Capital Region, Philippines, PH
Languages
  • English -

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Bio

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Credentials

  • Six sigma Black Belt Trained
    DivergenZ Training and Consulting
    Dec, 2020
    - Nov, 2024
  • 7 Quality Control Tools
    DivergenZ Training and Consulting
    Nov, 2020
    - Nov, 2024
  • Process Mapping
    DivergenZ Training and Consulting
    Nov, 2020
    - Nov, 2024
  • Certified Six Sigma Yellow Belt
    DivergenZ Training and Consulting
    Oct, 2020
    - Nov, 2024
  • Mentoring Others
    Lynda.com
    Oct, 2018
    - Nov, 2024
  • Establishing Credibility as a Speaker
    Lynda.com
    Jul, 2018
    - Nov, 2024
  • Managing a Customer Service Team
    Lynda.com
    Jul, 2018
    - Nov, 2024
  • Lean Six Sigma White Belt Certified
    Management & Strategy Institute
    May, 2018
    - Nov, 2024

Experience

  • Kinguin
    • Poland
    • Computer Games
    • 100 - 200 Employee
    • Payment Manager
      • Feb 2023 - Present

    • Payment Analyst
      • Jan 2022 - Present

  • Playasia
    • Hong Kong
    • Retail
    • 1 - 100 Employee
    • Customer Service Manager
      • Apr 2017 - Feb 2022

      In charge of day to day operations in the Customer Service Department and overseeing Team Leader in Fraud Processing and Dispute Management.Provide training, coaching, and feedback to Customer Service Agents.Provide recommendations and suggestions for better service. Improve and create new policies and procedures based on surveys and reviews from both internal and external customers.

    • Customer Experience Manager
      • Sep 2020 - Jan 2022

      Directly in charge of both the Fraud and Dispute Management as well as the Customer Service Department. Provides insights for prevention of Chargebacks and studies variations on processes to reduce company losses and support in increase of acceptance rate.

  • Wells Fargo
    • United States
    • Financial Services
    • 700 & Above Employee
    • Retirement Plan Specialist
      • Nov 2014 - Apr 2017

  • Citigroup
    • United States
    • Financial Services
    • 700 & Above Employee
    • Citiphone Officer
      • Feb 2010 - Oct 2014

  • Aegis People Support
    • Workforce Specialist
      • Apr 2007 - Feb 2010

Education

  • UNIVERSITY OF PERPETUAL HELP SYSTEM, LAGUNA,PHILIPPINES
    B.S. COMMERCE, Major in BUSINESS MANAGEMENT
    2003 - 2007

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