Maria Jenelyn "Mjen" Dimapilis
Payments and Disputes at MyDeal- Claim this Profile
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Charles Cruz
To whom it may concern, I am pleased to write a letter of recommendation for Maria Jenelyn Dimapilis. Maria and I were both working together in Zai in Operations, and we have taken several classes together and worked on many projects for improvements. During that time, I have gotten to know Maria quite well and can thoroughly vouch for her character and abilities. Maria is a pleasure to work with because her pleasant and positive attitude can make nearly any work seem fun and interesting. She handles the position fairly by making sure everyone had equal amounts of work that they enjoyed. If we had someone in our group who would continuously complain, rather than getting upset, Maria would continue to point out the positives until the person began to enjoy themselves. Maria always took the initiative to make sure her work was done exceptionally well. Maria is also willing to work on areas she feels she could improve upon. With her relentless motivation and her knowledge of payments, Maria would bring a wealth of knowledge and skills to the company. I know she would be an excellent fit for any organisation. Best, Charles
Charles Cruz
To whom it may concern, I am pleased to write a letter of recommendation for Maria Jenelyn Dimapilis. Maria and I were both working together in Zai in Operations, and we have taken several classes together and worked on many projects for improvements. During that time, I have gotten to know Maria quite well and can thoroughly vouch for her character and abilities. Maria is a pleasure to work with because her pleasant and positive attitude can make nearly any work seem fun and interesting. She handles the position fairly by making sure everyone had equal amounts of work that they enjoyed. If we had someone in our group who would continuously complain, rather than getting upset, Maria would continue to point out the positives until the person began to enjoy themselves. Maria always took the initiative to make sure her work was done exceptionally well. Maria is also willing to work on areas she feels she could improve upon. With her relentless motivation and her knowledge of payments, Maria would bring a wealth of knowledge and skills to the company. I know she would be an excellent fit for any organisation. Best, Charles
Charles Cruz
To whom it may concern, I am pleased to write a letter of recommendation for Maria Jenelyn Dimapilis. Maria and I were both working together in Zai in Operations, and we have taken several classes together and worked on many projects for improvements. During that time, I have gotten to know Maria quite well and can thoroughly vouch for her character and abilities. Maria is a pleasure to work with because her pleasant and positive attitude can make nearly any work seem fun and interesting. She handles the position fairly by making sure everyone had equal amounts of work that they enjoyed. If we had someone in our group who would continuously complain, rather than getting upset, Maria would continue to point out the positives until the person began to enjoy themselves. Maria always took the initiative to make sure her work was done exceptionally well. Maria is also willing to work on areas she feels she could improve upon. With her relentless motivation and her knowledge of payments, Maria would bring a wealth of knowledge and skills to the company. I know she would be an excellent fit for any organisation. Best, Charles
Charles Cruz
To whom it may concern, I am pleased to write a letter of recommendation for Maria Jenelyn Dimapilis. Maria and I were both working together in Zai in Operations, and we have taken several classes together and worked on many projects for improvements. During that time, I have gotten to know Maria quite well and can thoroughly vouch for her character and abilities. Maria is a pleasure to work with because her pleasant and positive attitude can make nearly any work seem fun and interesting. She handles the position fairly by making sure everyone had equal amounts of work that they enjoyed. If we had someone in our group who would continuously complain, rather than getting upset, Maria would continue to point out the positives until the person began to enjoy themselves. Maria always took the initiative to make sure her work was done exceptionally well. Maria is also willing to work on areas she feels she could improve upon. With her relentless motivation and her knowledge of payments, Maria would bring a wealth of knowledge and skills to the company. I know she would be an excellent fit for any organisation. Best, Charles
Experience
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MyDeal
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Australia
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Retail
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100 - 200 Employee
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Payments and Disputes
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Feb 2023 - Present
• Providing excellent customer service to our buyers/customers while resolving their PayPal or BNPL disputes/claims in a timely and accurate manner • Investigate customer/buyer's inquiries and complaints, and accurately document and relay all necessary details regarding the dispute/claim to the Seller. • Monitor both Seller's and Buyer's update to resolve their raised disputes/claims. • Work with Sellers or internal departments to resolve customer disputes/claims • Review customer accounts to ensure accuracy and compliance with PayPal and BNPL policies. • Respond to customer inquiries via email, or other communication channels(PayPal and BNPL • Stay up-to-date with buyer and seller's protection and dispute/claims procedures, as well as industry best practices and trends. Show less
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Zai
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Australia
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Financial Services
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1 - 100 Employee
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Fraud Prevention Analyst
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Jun 2019 - Feb 2023
- Responsible for reviewing day to day transactions that have been held for manual review due to possible fraud.- Conduct manually review for seller KYC and underwriting reviews.- Action Emailage, Fraud and Slack Alerts- Review ID and Card documents, make decisions on suspected transactions/users.- Responsible for actioning end to end error correction cases from financial institutions.- Answer day to day fraud queries and escalations/investigations from internal and external channels. Show less
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Service Desk
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Feb 2017 - Jun 2019
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Operations Specialist
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Feb 2017 - Feb 2019
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Global Learning Support
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Australia
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Education Administration Programs
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1 - 100 Employee
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Student Progress Advisor
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Jul 2013 - Sep 2016
I am a Student progress advisor who is responsible for providing educational guidance and assistance for students by planning schedules, recommending courses and determining appropriate education solutions for different types of students. I also follow through and track the advancement of my students. in addition to that as a Student progress Advisors I also provide assistance for at-risk students. I am a Student progress advisor who is responsible for providing educational guidance and assistance for students by planning schedules, recommending courses and determining appropriate education solutions for different types of students. I also follow through and track the advancement of my students. in addition to that as a Student progress Advisors I also provide assistance for at-risk students.
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vCustomer
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United States
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Outsourcing and Offshoring Consulting
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400 - 500 Employee
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Team Supervisor
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Nov 2011 - May 2013
Escalations Team (Supervisor) Responsible for managing escalated calls and concerns from CCE/Customer Care Specialists relating to the following concerns:- Product and Services (e.g orders and complaints processed and received by CCE)- Handling problem cases- Providing feedback to the upper management regarding customer's issues
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Customer Care Specialist
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Jun 2011 - Nov 2011
CCE/ Customer Care Executive - Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Assist customers to complete a smooth online transaction - Provide product details to better understand the product they will purchase
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English Second Language Instructor
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Jan 2007 - Sep 2011
Conducting activities and lessons based on ESL teaching methodologies. Encouraging and engaging students to speak in English. Motivating students and using humor to induce a pleasant learning environment. Maximizing students’ talk time through oral tests and presentations. Displaying excellent classroom management. Keeping accurate records of student performance. Communicating with the Department Head or Principal, as needed. Maintaining standardized guidelines. Show less
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Community
