Experience

Allsup

• United States
• Insurance
• 300 - 400 Employee

• Supervisor - Benefits Information Center

  • Jul 2012 - Apr 2014

  Handled the day-to-day operations, including staffing, coaching, performance management, development, motivation and recognition of employees. Provided leadership, coached and counseled the Administrative team, Benefits Information Specialists - disability and Coordinator of process changes, department/company updates. Maintained and directed a comprehensive training program. Provided each new employee the opportunity to succeed, while positively impacting productivity at the earliest… Show more Handled the day-to-day operations, including staffing, coaching, performance management, development, motivation and recognition of employees. Provided leadership, coached and counseled the Administrative team, Benefits Information Specialists - disability and Coordinator of process changes, department/company updates. Maintained and directed a comprehensive training program. Provided each new employee the opportunity to succeed, while positively impacting productivity at the earliest possible time. Maintained a high level of customer service among representatives and monitored their service delivery to claimants. Implemented procedures to help staff achieve established department production goals and objectives. Developed new process ideas to enhance departmental efficiencies. Handled escalated phone calls with the utmost professionalism, tact and knowledge. Interviewed qualified candidates.

• Coordinator - Benefits Information Center

  • Jan 2011 - Jul 2012

  Assisted with the day-to-day operations of the Benefits Information Specialists - disability and Administrative team. Worked closely with the Supervisor and Manager, SSDI Referrals & Client Services in carrying out responsibilities. Assisted with people management which included staffing, coaching, performance management, development, motivation and recognition of employees. Maintained a department structure conducive to a high level of productivity.

• Client Company Specialist

  • Jul 2008 - Jan 2011

  Established, cultivated and maintained a positive and professional relationship with Client Companies. Responded to client's status questions regarding Social Security disability claimants via phone and email. Suggested and implemented corrective action on identified customer service issues and resolved issues through direct department communication. Completed Request for Proposals (RFP) & Request for Information (RFI) from various clients when received. Served as a liaison between… Show more Established, cultivated and maintained a positive and professional relationship with Client Companies. Responded to client's status questions regarding Social Security disability claimants via phone and email. Suggested and implemented corrective action on identified customer service issues and resolved issues through direct department communication. Completed Request for Proposals (RFP) & Request for Information (RFI) from various clients when received. Served as a liaison between sales and operational departments within Allsup to ensure an understanding and a consistency between what is sold and what can be delivered. Maintained technical knowledge regarding all aspects of SSA and its interaction with LTD/Disability Benefit plans and Group Health plans.

• Account Manager

  • Sep 2003 - Jul 2008

  Acted as primary contact and resource person for Client Companies. Established new Clients, developed and communicated action plans internally and coordinated claims reviews. Interviewed and supervised Social Security Onsite Coordinators. Communicated and coordinated efforts with sales personnel. Monitored the delivery of services and work with Client Company Specialists. Provided training to both Client Companies about Allsup Services and Allsup Onsite personnel. Promoted… Show more Acted as primary contact and resource person for Client Companies. Established new Clients, developed and communicated action plans internally and coordinated claims reviews. Interviewed and supervised Social Security Onsite Coordinators. Communicated and coordinated efforts with sales personnel. Monitored the delivery of services and work with Client Company Specialists. Provided training to both Client Companies about Allsup Services and Allsup Onsite personnel. Promoted sales to existing clients.



Allsup

• United States
• Insurance
• 300 - 400 Employee

• Accounts Coordinator

  • Feb 2001 - Apr 2003

  Served as intake point for disability calls; evaluated potential customers. Coached and counseled claimants in the filing of Social Security disability. Assisted with service design and process implementation. Developed problem solving techniques and maintained technical knowledge of Social Security disability issues and Client benefit plans.

• Other Positions

  • Aug 1994 - Jan 2001

  Other Positions: MDBI Claims Assistant Medicare Claims Assistant Coordinated and produced direct mail projects for sales, client correspondence and research. Served as a liaison between many departments, coordinating and communicating needs and ideas for problem solving. Assisted Marketing Department with projects and reports. Data segregation and input. Telephone duties, fling and photocopying.