Experience

MOBILY LLC
• United States
• Telecommunications
• 1 - 100 Employee
• Store Manager

  • Jun 2022 - Present


Kaizen MG

• United States
• Marketing Services
• 1 - 100 Employee

• Corporate Manager

  • Feb 2020 - Nov 2022

  Corporate Manager Corporate Manager


Leisure Getaways Incorporate / Vacation Warehouse
• Senior Consultant

  • Mar 2017 - Jan 2020


PFC Dreamstrar

• Traveling Sales Manager

  • Apr 2019 - Jul 2019

  Oversee operations of the sales gallery, which included scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information and being available to assist sales executives with closing sales. Generates new business and attract potential owners by reviewing the current book of business and coordinating with the marketing department. Respond to the needs of the sales force by providing necessary resources, use sales techniques, offering incentives, resolving conflicts, and manage performance. Oversees guest experience and proactively responds to customer concerns.



GLOBAL EXCHANGE VACATION CLUB

• United States
• Travel Arrangements
• 1 - 100 Employee

• Executive Sales & Marketing Consulting

  • Oct 2018 - 2019

  Executive Sales & Marketing Consulting Timeshare Sales Provide expert executive consulting and sales/marketing services to vacation membership developments and timeshare sale projects providing 45 up to 90-minute presentation based on the type of hybrid timeshare program. The primary function is to educate and ensure membership experience while understanding current market updates and options. discover the owner’s needs & interests and create a personalized plan to help them re-modify their portfolio as part of a specialized Sales Team, Assists in ensuring all questions were answered in a professional, informative, diplomatic and correct manner.



Professional Roof Applicators Inc

• Construction

• Senior Sales Consultant

  • Mar 2018 - Sep 2018

  Meet with homeowners, evaluate their needs, recommend solutions, measure the job and provide the customer with a price using a quoting system. Conduct roof inspections, Residential Consulting and Insurance Claims services including taking photographs of specific areas of damage, wear or conditions requiring special attention during production, prepare and provide same-day solutions to clients. Plan and execute effective strategies to cultivate a pipeline of new business, prepare presentations and field resolutions. Develop scopes of service, establish project budgets, prepare proposals.



Talent Logic Inc.

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Business Development Manager

  • Dec 2017 - Mar 2018

  Developed new business leads and associations, meat with team staffing managers of recruiting, overviewed placements of Qualify candidates presented by Staffing Managers, Present qualified candidates to clients Achieve placement budgets in a manner profitable, Updated database of Prospects, Fostered strategic partnerships with Existing Clients, Consultants, and new Candidates, Stayed in touch with the latest market technology trends. Developed new business leads and associations, meat with team staffing managers of recruiting, overviewed placements of Qualify candidates presented by Staffing Managers, Present qualified candidates to clients Achieve placement budgets in a manner profitable, Updated database of Prospects, Fostered strategic partnerships with Existing Clients, Consultants, and new Candidates, Stayed in touch with the latest market technology trends.



Holiday Inn Club Vacations

• United States
• Hospitality
• 700 & Above Employee

• Timeshare Sales Consultant Member Services

  • Mar 2015 - Feb 2017

  The primary function of this role is to motivate current owners to purchase Holiday Inn Club Vacation Ownership. • Conducts one-on-one sales presentations and resort property tours • Sell owners on Holiday Inn Club Vacation Ownership new programs • Participate in professional training classes and assessments for continuous improvement • Drive to meet or exceed personal and departmental goals every day • Build relationships with internal departments and stakeholders to close deals • Ensure all owners' questions are answered in a professional, informative, and diplomatic manner.



Aon Risk Solutions, Middle Market Health & Benefits

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Benefits Advisor

  • Jul 2014 - May 2015

  Provide Medicare education, conducting needs analyses, and selling/enrolling retirees into appropriate Medicare health and prescription drug plans Provide Medicare education, conducting needs analyses, and selling/enrolling retirees into appropriate Medicare health and prescription drug plans



Humana Inc.

• United States
• Insurance
• 700 & Above Employee

• Telesales Specialist Sales and Account Management

  • May 2008 - Jul 2014

  Telephonically help educate consumers, offer the next steps in helping them enroll, and build relationships. Serve as a consumer advocate in order to assess their healthcare needs and then build a comprehensive solution. Demonstrate strong verbal communication skills. Connect meaningfully with customers to build emotional engagement and customer advocacy. Simplify complexity and integrate internal efforts to deliver an optimal customer experience. Effectively leverage resources to create an exceptional outcome and embraces changes, and constructively resolve barriers and constraints.



Hotels.com/Expedia

• Lodging Operations Coordinator

  • Oct 2007 - May 2008

  Responsible for Relocations, Escalated Issues: Credits, Stop Sells, Closing Allotments, etc. Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications from lodging suppliers. Book change/cancel reservations for lodging properties and provide necessary follow-through. Highly effective in managing multiple projects simultaneously, problem solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely able to maintain above level of performance. Provide solutions to the customer and provide any additional customer service /education as needed. Flexibility and willingness to assist where and when needed.



U.S. Small Business Administration

• United States
• Government Administration
• 700 & Above Employee

• Customer Service Representatives- Public Information Officer

  • Oct 2005 - Feb 2006

  Perform a wide range of duties in support of loan processing functions. Duties included word processing, electronically transmitting information, photocopying, & data input. Process & review a variety of business & home loans by applying a range of financial & credit analysis techniques, and pre-screening personal and business loan applications. Assist with the agency’s disaster recovery efforts at several locations across the country. Respond to the increased flow of disaster loan applications from homeowners, renters and businesses of all sizes.



Sprint

• Non-profit Organizations

• Business National account specialist III

  • Feb 2001 - Sep 2005

  Customer education account administration Billing inquiries, Account maintenance, Contract administration, and advanced account hierarchy and billing, systems knowledge of technical functions, Systems and electronic media. Equipment troubleshooting difficult activations voice mail and wireless web resolutions that include trouble, resolutions tickets warranty exchanges, team support telecom managers of large emerging mid-market team support for strategic and top enterprise corporate & government sponsored customers' team support for VIP customers. Order fulfillment International roaming team support for national volume discount attachment and activation &Retention, Other sprint pcs duties; Order and bill accounts for equipment review current plans and make sure customer on was correct program and equipment according to usage that included, minutes data for wireless Web functions from e mail, text messaging, picture mail or media usage. Review coverage for roaming needs back up to three billing periods, customize plans to accommodate changes. Resolve complex billing issues, process payments, program and activate phones .Educate new and existing customers on plan and phone setting and futures. Explain international rates and plans; Troubleshoot equipment. Provide detailed contract terms and conditions. Handle Corporate V.I.P, Government, Field sales repetitive support, Retention and Technical support. Review and maintain account from five up to two hundred fifty lines.



High tech digital electronics

• Store Manager

  • Jul 1998 - Mar 2005

  Tech support & Repair Manager, Manage store and staff, payroll, file claims, order inventory, provide an estimate and assist with repairs. Managed the revenue and cost elements of the stores' income statement, oversee and administer store marketing and sales functions coordinating, staffing, organizing, and decision making to attain desirable profit making results for store. Supervise day to the day database system, quality assurance and compliance, schedule workplace scheduling. Recruiting, performance management, train new staff and evaluate the performance of technicians. Provided repair estimates ordered parts and helped with repairs. Product management, including ordering, receiving, price changes, handling damaged products, and returns, Team Development, Problem solving, handling unusual circumstances handle problems and questions to customers regarding sales and repairs.