Experience

Bennet and Bernard

• India
• Real Estate
• 1 - 100 Employee

• Office Administrator

  • Apr 2021 - Present



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Tier 2 Application Support - Operations Centre Administrator

  • Jul 2018 - Mar 2021

  Provide subject matter expertise in implementation and configuration of the MPS suite with specificfocus on Xerox Services Manager (XSM) for all Operation Centers (OPCO) supported.Create new client/customer configuration within the XSM application in line with the signed contractand pre-established guidelines.Work with the business unit to align processes and customer requirements with system capabilities.Consult and design new client/customer configurations within the application in line with the signedcontract and pre-established guidelines.Implement system configuration changes where appropriate following changes either rolled out orrequested. Provide support to the teams during account implementations and migrations betweenapplication versions.Provide day to day support to operations on supported technologies, responding in a timely manner.Participate in and support all phases of new XSM functionality deployment (quarterly releases).Participate in security audits of system user profiles (quarterly).Participate in or perform regular audits to ensure everything is in adherence to change management.Review log files and/or use monitoring tools to check XSM configurations. Determine appropriateaction in problem situations.Troubleshoot basic, intermediate, and advanced problems and recommend appropriate actions eitherto resolve or escalate.Document and maintain standard application system support processes and procedures.Follow change management procedures to implement approved recommendations.Support EPS cross-regional and cross-line of business service offerings. Show less

• Service Desk Agent

  • Jul 2017 - Jun 2018

  Customer Service PT – EN (Supplies), supplies validation, handle phone calls and e-mails and deal with them promptly and with empathy, facilitate or escalate customer issues and complaints internally or externally, invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems



PremiValor Consulting

• Portugal
• Business Consulting and Services
• 1 - 100 Employee

• Consultant

  • Sep 2015 - Jul 2017

  CONSULTANT, PREMIVALOR CONSULTING From 21st September 2015 to 31st July 2017 Consultancy, management of university prizes in Portugal, Spain, Poland and Brazil (EDP University Challenge, EDPR University Challenge Spain/Poland and EDP University Challenge Brasil), content management (website and social networks), market studies, the organization of events (seminars, conferences and ceremonies), secretariat and administrative tasks. CONSULTANT, PREMIVALOR CONSULTING From 21st September 2015 to 31st July 2017 Consultancy, management of university prizes in Portugal, Spain, Poland and Brazil (EDP University Challenge, EDPR University Challenge Spain/Poland and EDP University Challenge Brasil), content management (website and social networks), market studies, the organization of events (seminars, conferences and ceremonies), secretariat and administrative tasks.



Virgin Active

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Customer Service

  • Oct 2011 - Sep 2015

  Front of House/Reception work, administrative work, customer support, conflict management, collection, customer retention, management and preparation of team schedules, sale of clothing and merchandising, promotion management, stock management, target control, budgets and P&L, P.O. elaboration, order planning and management with attention to the expected consumption and the existing stock, control of the expiration date of products, preparation of daily and monthly inventories, control of waste, management and verification of payments. Customer retention, collection, customer support, conflict management, elaboration of Daily Reports and Cash Sheet, payment management and verification, analysis and registration of sales (new members registrations), activation and sending of direct debits, cashier closing analysis, counting of money. Show less