Experience

Fresh Start Financial Group

• Financial Services
• 1 - 100 Employee

• Project Delivery Manager

  • Jun 2020 - Present

  Created and updated Google spreadsheets detailing latest information regarding the Welcome Center DepartmentWrote reports outlining results to facilitate management decision making.Analyzed operational performance to identify pain points and provided actionable solutions to management.Identified operational and performance issues and worked with managers to resolve concerns.Served as liaison between certain departments to implement new improvement plans and changes.Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets.Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.



Alpha Flight Guru

• United States
• Internet Publishing
• 1 - 100 Employee

• Senior Travel Consultant

  • Jun 2018 - May 2020

  Communicated with VIP clients to develop familiarity with common needs within client's industry and accommodate travel preferences to exceed client expectations and cement relationships.Provided comprehensive experience to clients by booking airfare, hotel and car rental arrangements suitable for client needs to achieve best available value.Conversed with customers requesting service to identify and meet travel needs complementary to requested services, including limousine rentals and local destination recommendations.Modified existing tickets and reservations to provide clients flexibility in travel while advising on penalties and cancellation fees to find optimal solutions within company policies.Verified client personal details accuracy and completed customer profiles for company databases, establishing relationships with average 20 new clients monthly.



ePerformax Contact Centers & BPO

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Product Training Specialist

  • Aug 2016 - Aug 2018

  Managed unit training schedule and kept current records of training courses.Administered course content, schedules and attendance utilizing learning management system (LMS).Documented training activities and changes to analyze program effectiveness.Checked tracking systems for student and instructor leaves, attendance scores and overall performance.Leveraged simulations, team exercises and group discussions to increase training program engagement.Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.



Taking You Forward

• United States
• Market Research
• 1 - 100 Employee

• Assistant Manager Training Development

  • Jan 2014 - Feb 2016

  Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.Evaluated client processes, employee performance and training progress to determine additional training needs.Reviewed training delivery methods to optimize training effectiveness and costs.Assessed training needs, using employee surveys and interviews to gather data.Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.Scheduled training sessions based on availability of classrooms, equipment and instructors.



Author Solutions PH

• Philippines
• Book and Periodical Publishing
• 1 - 100 Employee

• Publishing Consultant

  • Aug 2013 - Dec 2014

  Created Publishing Programs that guaranteed total customer satisfaction, thus, resulting in high customer retention and continuous increase in the number of clients. Created Publishing Programs that guaranteed total customer satisfaction, thus, resulting in high customer retention and continuous increase in the number of clients.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Product Specific Trainer

  • Jun 2011 - Jul 2012

  Managed unit training schedule and kept current records of training courses.Administered course content, schedules and attendance utilizing learning management system (LMS).Documented training activities and changes to analyze program effectiveness.Checked tracking systems for student and instructor leaves, attendance scores and overall performance. Managed unit training schedule and kept current records of training courses.Administered course content, schedules and attendance utilizing learning management system (LMS).Documented training activities and changes to analyze program effectiveness.Checked tracking systems for student and instructor leaves, attendance scores and overall performance.



Convergys Intelligent Contact

• United Kingdom
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Product Specific Trainer

  • May 2005 - Jan 2011

  Managed unit training schedule and kept current records of training courses.Administered course content, schedules and attendance utilizing learning management system (LMS).Documented training activities and changes to analyze program effectiveness.Checked tracking systems for student and instructor leaves, attendance scores and overall performance.Leveraged simulations, team exercises and group discussions to increase training program engagement.Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.