Experience

Five Guys Europe

• United Kingdom
• Restaurants
• 300 - 400 Employee

• Shift Manager

  • Mar 2019 - Present

  • Progressed from Crew Member to Shift Manager due to a motivation to help increase sales and share knowledge with the team. • Coordinating a team of 24 crew members within a busy environment gaining sales of £1,800 in peak times in a premium store • Achieved customer satisfaction rates on average of 90%+ due to outstanding customer service. • Ensure the restaurant is up to Five Guys quality standards regarding cleanliness, audit, inspections, neatness, and customer accessibility. • Preparing administrative and functional reports to the manager and conducting financial and inventory management. • Assigning crew members to stations at the team briefs, ensuring the team members are prepared, well informed and motivating the team during the shift to deliver an exceptional experience to our guests. • Recruit, manage, train and develop the team in the company. • Managed schedules, accepted time off requests and found coverage for short shifts. • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints. • Recruited and interviewed candidates for management to evaluate readiness and fit for the position. • Coached crew members to optimize performance and motivate toward more efficient work. • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.



Host family

• United Kingdom

• Au Pair

  • Jul 2018 - Jul 2019

  • Looked after the children by catering to their specific needs and helping them to improve their learning capacity. • Met with parents about daily activities, positive developments and issues. • Taught children to organize toys, wash hands and share by leading by example. • Applied positive behaviour management techniques to enhance social interactions and emotional development. • Developed bilingual abilities in Spanish through immersive conversation and activities. • Organized activities that enhanced children's physical, emotional and social well-being. • Developed games and activities using arts and crafts to support learning and verbal skills.



Kibo Café

• Barcelona, Catalonia, Spain

• Waitress

  • Feb 2014 - Dec 2017

  • Ensuring the Guest feels important and welcome in the restaurant. • Presenting menu, answering questions and making suggestions regarding food and beverage. • Kept server areas clean and stocked to increase efficiency while working tables. • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness • Ensuring the Guest feels important and welcome in the restaurant. • Presenting menu, answering questions and making suggestions regarding food and beverage. • Kept server areas clean and stocked to increase efficiency while working tables. • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness