Experience

Trustedoctor, Further Group
• Clinical Customer Success Manager

  • Mar 2021 - Present

Chelsea and Westminster Hospital NHS Foundation Trust
• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee
• Clinical Nurse Specialist

  • Jun 2017 - Present


Bupa

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Strategy Consultant for Healthcare Analytics

  • Jun 2016 - Jul 2016

  Worked in a team of nine Imperial College Business School students to assess the preparedness of private healthcare markets for ageing populations. Conducted primary quantitative data analysis of claims, interviewed key stakeholders, and supplemented findings with external reports. Utilized research to determine potential areas of alignment between Bupa UK, comprising 5 million customers and an annual revenue in excess of £2,857 million, and the NHS. Presented high-impact recommendations for future activity to senior managers. Show less



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Registered Bank Staff Nurse,

  • Aug 2015 - Jun 2016

  - Worked rotationally between 6 wards in two hospitals and managed teams of health care assistants, provided appropriate healthcare education and information to the patients and their families - Demonstrated accountability for directing and delegating nursing care to others within the clinical environment, trained staff on effective use of digital record system - Administrated nursing interventions, treatments and medications within legislated parameters, codes and scope of practice Show less



Caring Homes Group

• United Kingdom
• Hospitals and Health Care
• 500 - 600 Employee

• Senior Staff Nurse

  • Feb 2013 - Aug 2015

  • Coordinated and supervised a team of health care assistants, re-engineered the workflow of staff by implementing rotational shifts and new training possibilities, managed more efficient morning routines with better time management • Mentored staff on infection control practices, prepared the staff for infectious control continuous assessment, palliative care and dementia assessment • Supported the Home and Deputy Manager in daily management; managed the effective running of the home in their absence, achieved 20% reduction in the cost of materials and medicines by supervising economic use of resources and implemented stock management tools. Show less



Joe's Brasserie

• Restaurant Supervisor

  • Aug 2011 - Dec 2012

  • Supervised a high volume restaurant; monitored quality of food and ensured compliance to health and safety regulations, • Trained staff; performed an excellent standard of customer service increasing customer satisfaction, • Processed administrative, financial and personnel records; performed inventory stock management and negotiated favourable terms with suppliers, recommended new alcohol brands to the owner • Supervised a high volume restaurant; monitored quality of food and ensured compliance to health and safety regulations, • Trained staff; performed an excellent standard of customer service increasing customer satisfaction, • Processed administrative, financial and personnel records; performed inventory stock management and negotiated favourable terms with suppliers, recommended new alcohol brands to the owner