Experience

Digilock

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Accounting Specialist

  • Mar 2023 - Present

  Providing daily value-added AR operational support to a small, but hard-working department of smart women, recently expertly curated to get us back to the good energy and vibes we had before. We are a force to be reckoned with an even stronger bond moving onwards together. Providing daily value-added AR operational support to a small, but hard-working department of smart women, recently expertly curated to get us back to the good energy and vibes we had before. We are a force to be reckoned with an even stronger bond moving onwards together.



Garrett Hardware & Plumbing

• United States

• Accounts Payable Specialist

  • May 2021 - Jan 2023

  Provided AP for all three locations. Worked with multiple departments to verify all billing, secure all available discounts, and remit vendor payments in a timely and extremely well organized manner. Balanced weekly Ace statements, and issued annual 1099 tax documentation to certain vendors. Occasionally, assisted with AR duties in addition to my regular AP tasks. Provided AP for all three locations. Worked with multiple departments to verify all billing, secure all available discounts, and remit vendor payments in a timely and extremely well organized manner. Balanced weekly Ace statements, and issued annual 1099 tax documentation to certain vendors. Occasionally, assisted with AR duties in addition to my regular AP tasks.



Healdsburg Chevrolet

• AR/AP & HR Specialist

  • Nov 2019 - May 2021

  Managed AR/AP payments, receipts and collections. Stocked in new vehicles. Assisted customers and vendors with account questions; and resolved billing issues. Posted POs. Posted and reconciled monthly expenses and statements. Worked with multiple departments to resolve complex issues. Managed AR/AP payments, receipts and collections. Stocked in new vehicles. Assisted customers and vendors with account questions; and resolved billing issues. Posted POs. Posted and reconciled monthly expenses and statements. Worked with multiple departments to resolve complex issues.



Rieke

• United States
• Packaging and Containers Manufacturing
• 200 - 300 Employee

• Customer Service Specialist

  • Sep 2017 - Nov 2019

  Provided high-level phone and email customer support. Issued RMAs, credits, and replacements; and assisted with shipping logistics. Handled complex order entries; and resolved escalated pricing/production issues. Interfaced with multiple departments to create new and custom items. Provided high-level phone and email customer support. Issued RMAs, credits, and replacements; and assisted with shipping logistics. Handled complex order entries; and resolved escalated pricing/production issues. Interfaced with multiple departments to create new and custom items.



Sonoma Tilemakers

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2013 - Mar 2017

  Provided excellent phone & email customer support; Processed orders, RAs, call tags, credits & replacements. Worked with production & management to resolve escalations/late orders; Estimated & arranged freight. Provided excellent phone & email customer support; Processed orders, RAs, call tags, credits & replacements. Worked with production & management to resolve escalations/late orders; Estimated & arranged freight.



Core Brands via Perfect Timing

• Customer Service Representative

  • May 2013 - Dec 2013

  Worked long hours doing whatever it takes to get the customers helped, and facilitate smooth and efficient teamwork with my fellow workers. Order entry, phones, high level customer service, research, reporting, records maintenance, note-taking, so much more. Provided exceptional phone & email customer service; Worked with management & RSMs to resolve escalations. Processed returns, replacements & credits: issued RAs & call tags; Took & distributed meeting minutes/notes. Worked long hours doing whatever it takes to get the customers helped, and facilitate smooth and efficient teamwork with my fellow workers. Order entry, phones, high level customer service, research, reporting, records maintenance, note-taking, so much more. Provided exceptional phone & email customer service; Worked with management & RSMs to resolve escalations. Processed returns, replacements & credits: issued RAs & call tags; Took & distributed meeting minutes/notes.



Straight Edge Staffing/Nu Forest Products

• Sales Assistant

  • Feb 2013 - May 2013

  Phones, phones, phones & lots of order entry (bordering on code-breaking with those hand-writtens); truck dispatching, customer service, reception, other clerical duties. Very full days. Phones, phones, phones & lots of order entry (bordering on code-breaking with those hand-writtens); truck dispatching, customer service, reception, other clerical duties. Very full days.



Bella Notte Linens

• United States
• Textile Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Jan 2010 - Jan 2013

  Received & processed returns & exchanges: issue Return Authorizations, return shipping labels & credits; entered & followed up on replacement, re-dye, & repair orders. Provided exceptional customer service, support & care: worked with sales reps; responded to website generated email inquiries. Preparation & data analysis of monthly & annual reports; composed & maintained customer service guidelines. Created/wrote monthly customer newsletters for over a year. Inventory management; order double-check; ordered & received supplies; composed letters & office memos. Show less



Riot Theater Company

• Director of Nine Parts of Desire

  • Jun 2009 - Oct 2009

  Nine Parts of Desire tells the story of nine Iraqi women, whose lives have been irrevocably altered by Saddam Hussein’s regime. The atrocities visited upon women in this play, are an eerie echo of the fate of the Iraqi people. As the political refugee, Huda says: “Saddam was the greater enemy than, […] Imperialism.” Why did Saddam do this? As Huda says: “No one is born knowing how to behead – they learned torture. He took ordinary men – they were forced to watch videos – to cut off a hand, a tongue; these men cannot be liberated, for them there is no peace; they cannot stop killing.” Why tear apart the body of your mother & father? It is not politics; it is misogyny.” This violence against themselves, against their women, & against their men, it is not in Islam, not in the Koran. Alī ibn Abī Ṭālib, 4th leader of the Islamic World, & husband of Fatimah-daughter of the Prophet Mohammed, declared: “God created sexual desire in ten parts; then he gave nine parts to women & one to men.” Did Saddam act out of a jealous need to possess? Did he want all the parts of desire, want all the fertility of the land & water? Iraq was Sumer; she was the Fertile Crescent, between two rivers, where many scholars place the Garden of Eden. Just as Inanna lost her identity, Iraq has lost her glorious past, lost her beautiful running river, lost her fertility. Reed man & Reed woman are gone; “our marshlands now are different - they have been diverted damned & dried.” The women in this piece are trying to find & hold on to that rich & storied past, to give it to their children, to preserve it for the future. Their gift to us, our inheritance, is in the water, & in the wood of rooted trees, in their language & art. This play is a song: listen to the music; listen to the story. When you leave, you leave with a gift, & a burden you must carry them like water. Do not spill; treasure every drop, every pearl of wisdom. You never swim in the same river twice. Show less



City of Rohnert Park

• United States
• Government Administration
• 1 - 100 Employee

• Receptionist/Administrative Assistant

  • Aug 2009 - Sep 2009

  Prepared outgoing correspondence, copies & projects, faxed & filed documents, maintained facility calendar. Directed incoming calls, registered residents for recreational courses, prepared rental contracts for city parks. Prepared outgoing correspondence, copies & projects, faxed & filed documents, maintained facility calendar. Directed incoming calls, registered residents for recreational courses, prepared rental contracts for city parks.



Athleta

• United States
• Apparel & Fashion
• 700 & Above Employee

• Customer Service Representative

  • Mar 2005 - Jan 2009

  Created & maintained customer accounts & orders; provided expert product advice & customer support. Assisted customers with open orders & tracking shipments; provided speedy & friendly customer service. Created & maintained customer accounts & orders; provided expert product advice & customer support. Assisted customers with open orders & tracking shipments; provided speedy & friendly customer service.



Blackstone Winery

• United States
• Food and Beverage Manufacturing

• Hospitality & Sales Representative

  • May 2007 - Sep 2008

  Poured & discussed wine, re-stocked inventory, processed phone orders, cashiering, signed up & assisted wine club members. Assisted with setup & hospitality for club members & corporate events, special tastings, & tours, wine sales. Poured & discussed wine, re-stocked inventory, processed phone orders, cashiering, signed up & assisted wine club members. Assisted with setup & hospitality for club members & corporate events, special tastings, & tours, wine sales.



Professional Staffing Resources

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Administrative Assistant/Receptionist

  • Jan 2005 - Oct 2007

  Prepared outgoing correspondence, copies & projects, maintained schedules & appointment calendars. Directed incoming calls, received & accommodated guests/patients, organized lunches & events; filing. Prepared outgoing correspondence, copies & projects, maintained schedules & appointment calendars. Directed incoming calls, received & accommodated guests/patients, organized lunches & events; filing.



Sebastopol Independent Charter School

• Executive Assistant & Office Manager

  • Oct 1998 - Feb 1999

  Assistant to the President, received tuition payment, bookkeeping, first aid & short-term daycare. Composed grant proposals for federal & private sector funding; designed & co-wrote weekly newsletter. Public liaison to parents, children & business partners; reception, projects filing, faxing & correspondence. Assistant to the President, received tuition payment, bookkeeping, first aid & short-term daycare. Composed grant proposals for federal & private sector funding; designed & co-wrote weekly newsletter. Public liaison to parents, children & business partners; reception, projects filing, faxing & correspondence.



St. John's College, Santa Fe

• Education Administration Programs
• 1 - 100 Employee

• Administrative Assitant

  • Aug 1997 - May 1998

  Wrote articles for Alumni Newsletter, research projects, filing, reception, alumni mailings & fundraising. Wrote articles for Alumni Newsletter, research projects, filing, reception, alumni mailings & fundraising.

• Receptionist & Switchboard Operator

  • Aug 1996 - May 1997

  Dispatched security officers on campus, provided reception & information to students, faculty & visitors. Answered & directed incoming calls for entire college, distributed all student & faculty mail; lost & found. Dispatched security officers on campus, provided reception & information to students, faculty & visitors. Answered & directed incoming calls for entire college, distributed all student & faculty mail; lost & found.