Experience

Abbeycroft Leisure

• United Kingdom
• Health, Wellness & Fitness
• 1 - 100 Employee

• PA / Business Support

  • Jul 2022 - Present



UKHSA

• Corporate Business Support

  • Jun 2021 - Jul 2022



Mallcomm

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Executive Assistant to CEO /HR

  • Jan 2019 - Apr 2021



Courts Service

• Government Administration
• 400 - 500 Employee

• Freelance

  • Jun 2018 - Jan 2019



Bosta UK Ltd.

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Operations Manager

  • Oct 2013 - Feb 2018



Specflue Limited

• Sudbury

• Project Manager (FTC)

  • Jan 2013 - Oct 2013

  Restructure and integrate the internal sales and technical teams. Main objectives: Plan the new team structure, how it will impact team/business Present new structure to management team ensuring buy-in Look at existing job roles, evaluate these, update Create new job roles Prepare the presentation to team Lead the consultation process i.e. job roles put at risk of redundancy/interviewing staff for new roles Recruitment of new members to team Training requirements for existing team members Training requirements for new members of team On-going training including 3 and 6 month reviews for team members Personal Development Plans Office move Involvement in upgrading/new telephone system ensuring sales/technical were represented Mentoring existing new sales office manager (young and new in role) Working with manager to ensure team kept motivated during process, communication was good and open and any questions or queries were answered promptly Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Operations

  • Jul 2011 - Dec 2012

  Responsible for Sales Support/Operations within EMEA region, working with the EMEA Management Team and supporting the sales teams across the region. Manage all aspects of sales operational activities. •Work with the Sales Teams on a daily basis to review progress on sales opportunities, qualifying, updating and challenging each stage. •Facilitate EAF (Executive Approval) and IAF (Investment Approval) processes, including securing participation of relevant functions and executives required for approval. Capture the minutes and actions from meetings. Store documents in the central repository/SharePoint and secure written approval from executives. •Understand and facilitate EMEA account plan creation. •Understand EMEA sales strategy, directions, objectives and the resulting operational needs of the Sales team. •Explore potential needs and recommend tools and processes to support the Sales teams. •Provide reports and analysis of pipeline and leads the EMEA Management team in discussions and recommendations for a different approach or direction. •Facilitate weekly pipeline reviews with the EMEA Management team and bi-weekly reviews with the Global IM sales operations using MI reports produced from database •Serve as the primary contact between Sales and other Convergys functions such as Marketing, Finance, and Product Management for queries. •Maintain sales target versus results. •Identify sales training needs and explore opportunities to promote the Sales organization’s effectiveness. •Manage sales/operational projects i.e. improvement to processes, procedures and implementing. •Support the overall management of Sales Training, this includes new hire orientation for tools and processes used coordination of learning capabilities and technology to conduct on-line and webinar training. Introduction and on going support of solution selling methodology. Show less



i2 Limited

• Software Development
• 1 - 100 Employee

• Sales Operations

  • 2000 - 2010

  Appointed to monitor and improve procedures for both direct and indirect sales teams within a very busy office, direct sales being predominantly law enforcement and military across the UK and Europe, indirect sales liaising directly with distributors appointed by i2 in non EU countries. • Sales Forecasting working with both sales teams Direct and Indirect to standardise, monitor and quality control the opportunity reporting process and content in i2’s CRM system, to ensure that the status of all opportunities was accurately recorded in accordance with the needs of the business • Prepare information for weekly revenue meeting and conference call • Manage month/quarter end processes • Bid Management including opportunity scanning, identifying tender portals, assessment of their value and management of renewals. Flagging and distribution of tender opportunities to sales management. Co-ordination of the bid/no bid process and bid/no bid meetings ensuring that all involved knew what was expected of them. Producing responses for pre-qualification and final tender documentation. • Sales office management – manage staffing rotas to ensure sufficient cover across all sales teams. Planning and recording annual leave for direct and indirect teams. Recording sickness. Conducting new staff training and carrying out yearly appraisals. Management and administration of company vehicle requirements. Co-ordination and booking of training for sales team members • Budget management Show less



Kerry

• Ireland
• Food and Beverage Services
• 700 & Above Employee

• Office Manager

  • 1995 - 2000

  Responsible for the overall running of the sales office with the assistance of three full time members of staff based at Redgrave Poultry division of Kerry Foods, reporting directly to the General Manager. First point of contact for buyers and admin staff from large retail supermarkets, dealing with orders, allocation of stock, promotions, new product launches, pricing and any queries/questions that would arise. Liaising with production and transport staff to ensure stock availability and arrange transport. Show less