Experience

SURGO

• South Africa
• Outsourcing/Offshoring
• 100 - 200 Employee

• Portuguese QA Assessor

  • Jan 2022 - Present

  Quality Assurance Assessor( Portuguese & English)-Assist in delivering process management rigor to ensure superior service in the call center. -Reviewing QA accordingly.-Support in development of process improvement and innovation strategies.-Assist with planning and execution of projects.-Build relationships to drive improvements. -Facilitate sharing of best practices from within and outside the organisation. -Assist in planning and creating new coaching strategies.-Assist with coaching to ensure outliers meet the minimum requirements.



International Institute of Digital Marketing™

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Digital Marketing Analyst

  • May 2021 - Present

  - Evaluate Campaign performance and work with affiliates on a daily basis to capitalize on growth opportunities.- Manage relationships for a growing program of strong affiliates who use multiple media types display, paid search, organic search, email, television, call center, and more. - Develop strategic initiatives in order to exceed quarterly goals.- Collaborate with other Marketing, Sales and Engineering team members on cross-functional initiatives.- Conduct market research and competitive analysis in order to identify opportunities for growth. - React quickly to issues and market shifts as they arise.



MultiChoice Group

• South Africa
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Customer Service Support Specialist

  • Oct 2017 - Nov 2019