Experience

Dukal, LLC

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Development Specialist in Sales & Marketing & CWCMS

  • Nov 2015 - Present

  Ronkonkoma, NY • Qualify new leads and opportunities • Promote Incentive Programs to other healthcare professionals • Follow-up • Work with sales executives and efficiently assist in the sales process as a team player • I maintain extensive training to stay educated regarding current and new products • Introduce and educate others on new products launches I am a Certified Wound Care Marketing Specialist and hold a Certificate in each of the courses below, completed through Advancis… Show more • Qualify new leads and opportunities • Promote Incentive Programs to other healthcare professionals • Follow-up • Work with sales executives and efficiently assist in the sales process as a team player • I maintain extensive training to stay educated regarding current and new products • Introduce and educate others on new products launches I am a Certified Wound Care Marketing Specialist and hold a Certificate in each of the courses below, completed through Advancis Medical E-Learning: 1- Eclypse 2- Debridement 3- Exudate 4- Wound Infection 5- Wound bed prep and moist wound healing

• Account Representative in Customer Service

  • Jun 2012 - Nov 2015

  Ronkonkoma, NY -Provide exceptional customer service by answering customer inquiries, solving problems, and providing new product information. -Describe products to customers and accurately explained details and of products. -Guaranteed positive customer experiences and resolved all customer complaints. -Assisted customers via telephone, email and fax. -Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. -Processed daily… Show more -Provide exceptional customer service by answering customer inquiries, solving problems, and providing new product information. -Describe products to customers and accurately explained details and of products. -Guaranteed positive customer experiences and resolved all customer complaints. -Assisted customers via telephone, email and fax. -Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. -Processed daily purchase orders. -Liaised between the clients and sales representatives to resolve order issues, pricing and payment information. -Maintained communications with purchasing /marketing on special order & made to order products. -Worked hand in hand with sales representatives fulfilling requests from tracking, ETA’s, inventory, order status and freight quotes. -Praised by customers, sales team, the president of the company and co-workers. -Overlooked and checked container orders from purchasing for accuracy. -Processed and followed the progress and status of the container orders after it leaves from overseas to arrival into port in the U.S. and kept the customer updated throughout. -Processed reships and credits for customers. -Maintained communications with both of the company’s warehouses in regards to shipment status, missing pallets, products and any delays that occur. -Maintained satisfaction with all the accounts/customers assigned to me.



Innovative Stone

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Customer Service Representative / Project Manager / Accounts Receivable Clerk

  • Apr 2005 - Feb 2011

  Hauppague, NY -Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information. -Described product to customers and accurately explained details and care of merchandise. -Guaranteed positive customer experiences and resolved all customer complaints. -Coordinated and executed full kitchen and bath projects from start to finish. -Assisted customers in person and via telephone. -Handled daily heavy flow of… Show more -Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information. -Described product to customers and accurately explained details and care of merchandise. -Guaranteed positive customer experiences and resolved all customer complaints. -Coordinated and executed full kitchen and bath projects from start to finish. -Assisted customers in person and via telephone. -Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. -Processed daily invoices and billed renewed invoices to clients. -Executed accounts receivable reporting enhancements and reconciliation procedures. -Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. -Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. -Reconstructed accounting records from clients' checks and cash receipts. -Processed daily invoices and billed renewed invoices to clients. -Interacted with customers and retail buyers to expedite orders. -Matched purchase orders with invoices and recorded the necessary information. -Completed and mailed bills, contracts, policies, invoices and checks. -Performed heavy bank reconciliations and cash flow statements. Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Kitchen Design Expediter

  • Mar 1999 - Apr 2005

  South Setauket, NY -Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. -Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. -Improved communication efficiency as primary liaison between departments, clients and vendors. -Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all… Show more -Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. -Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. -Improved communication efficiency as primary liaison between departments, clients and vendors. -Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. -Communicated with vendors regarding back order availability, future inventory and special orders. -Prepared and sold broad range of customized merchandise to individuals and commercial accounts. -Served as main liaison between customers, vendors, management and sales team. Show less