Experience

Military Warriors Support Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Sr. Program Support Manager

  • Aug 2018 - Present

  Responsible for day to day operations and processes of programs Military Warriors Support Foundation operates to support combat wounded veterans and gold star spouses•Manage teams responsible for the vetting of applicants and care of assets such as over 600 homes, vehicles and apartments that are awarded to Heroes in our program but maintained by MWSF for years.•Handle all insurance and warranties on assets obtained• Partner with bank partners and nationwide vendors to create a process used to complete renovations and repairs on homes.•Create and maintain vendor relationships•Responsible for the approval/ determination of scopes of work/ bids for major renovations on homes while staying in budget and working closely with vendors to insure work is done appropriately and in a timely manner.•Handle invoice approval and payment process, making sure all vendors are paid within 30 days •HR responsibilities include payroll, time off requests and annual reviews*Provide program spport to help create compliance for program guidelines and smoothe out processes between departments•Training of employees on software, processes and customer service •Work to create solid working relationships with vendors, donors and new partnership possibilities* Handles Asset purchases on homes, ensures timelines and documents are correct for Closing, obtains surveys.* Research current statitistics on all homes for Purchase or for Hero Homes as well as for Leadership Lives Here program. *

• Asset Manager

  • Jan 2015 - Present

  Mange Military Warrior Support Foundation's Assets to include Apartments, Homes and Vehicles Insurance & Home warranties  Attend weekly Managers meetings Weekly updates with Donors via conference calls Monitoring and recording security deposits and property taxes for each family Connecting and coordinating authorization for families to have access to accounts, information and communication with outside entities (such as HOAs, utilities and/or counties) Property preservation started & or stopped Verification of status of awarded asset for donation, including HOA approval Work parallel with SNAP team for KT Event dates Completing, compiling and returning Contracts for each respective family-CFD & Utility for Homes & Apartments Documentatation for car donations prepared & completed Applicants file's moved to transition folder for assigned mentor Review bills associated with the asset's: verified and given to the Director for approval and submittal to accounting Tracking of bills for assets to stop late fees & help to create an accurate bill A/P process Sending move-in condition forms to donor once received from transitioning families-Review of post move in condition forms and post rehab inspections to determine items that may need to be repaired.Work closely with mentors to minimize post move in repairs & have completed - no more than 60 days after move in Coordinating with mentors and donors for repair updates Update family payments as bills/exemptions are received , maintaining up to date account ledgers Help to reconcile accounts on a monthly basis Monitor all assets throughout the contracted time & communicate with the mentors on any issues that arise Review and submit all documentation for Insurance claim checks along with check voucher to Accounting for refund- once approved by Leadership Apply yearly (before March)for non profit exemptions on ALL Florida properties

• Family Financial Coordinator

  • Jan 2014 - Jan 2015

  • Applied all tax & security payments from our heroes• Research missing/unapplied payments• Reconciliation of accounts – for deed transfers & or simply to get hero on right payment schedule• Research and update all hero accounts for Tax liabilities/ Tax exemptions & correct payment schedules based on new accurate tax bills• Issue & monitor payment plans• Issue noncompliance alert emails to Supervisor for further Leadership review• Processing and invoicing all tax/insurance & HOA bills to accounting for payment processing• Assisting mentors and Hero’s for filing tax exemption applications per county• Update Sales Force to reflect any and all payments received or Invoices paid out• Assist Hero with Insurance claims- Validate & collect all pertinent documents for leadership to approve Insurance check• Ensure all Vacant homes with HOA’s are paid in timely manner



SAN ANTONIO STAFFING

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Payroll Clerk

  • Oct 2013 - Jan 2014

  Pay employees by calculating pay and deductions; issue checks. Maintain payroll information by collecting, calculating, and entering data. Update payroll records by entering changes in exemptions, & child support deductions. Resolve payroll discrepancies by collecting and analyzing information. Provide payroll information by answering questions and requests. Maintain payroll operations by following policies and procedures; reporting needed changes. Maintain employee confidence and protect payroll operations by keeping information confidential. Contribute to team effort by accomplishing related results as needed. Assist in auditing payroll data during payroll processing to ensure accurate and complete information in payroll systems. Experience with TempTrak & E-verify-employment eligibility verifications.



Balfour Beatty Communities

• United States
• Real Estate
• 400 - 500 Employee

• Financial Specialist

  • May 2006 - Aug 2012

  Military Privatized Housing Process monthly Invoices reflecting supporting documents and budget codes Process weekly - accounts payable and receivable Acting manager- Oversee staff and manage daily office routines when Management was away Prepare financial spreadsheet for Military quarterly reimbursements and monthly meetings Process weekly report for property unit availability and monthly finances/expenditures Initiate & stop monthly allotments via third party MAC -Military Assistance Company Offer payment plans based off of their financial hardships Refer over 30 day no activity accounts to collection agency Initiate weekly meetings with employees Attend weekly/ monthly meetings with upper management and Lackland Housing officers Process and reconcile end of month finances/ledgers/accounts Apply all payment plans/ monthly non allotment rents and miscellaneous income Deposit/ balance - all check ,money orders via online Chase deposits Balance and issue all petty cash expenses ($1000.00 on hand) to Corporate office Issue and reconcile all credit card Gas receipts for maintenance team Issue and reconcile all credit card Home Depot receipts for maintenance team



Washington Mutual Finance Co

• United States
• Financial Services
• 1 - 100 Employee

• Mortgage Collector

  • Jan 2000 - Apr 2004

  Ensure accurate maintenance of cash funds, process payments and prepare bank deposits, ability to balance payment processing by close of business and payment to be reconciled. Payment/Payoff Processing, Deposit Support, Research and resolve more complex tasks and customer issues, Automated Clearing House (ACH) and servicing system verification, Reversals, PIF Maintenance, Suspense or Rejects. Experience with Davox Dialer, handling both inbound and outbound telephone calls regarding past-due mortgage loans. Working with customers on making payment arrangements, and discussing loss mitigation issues.