Experience

Dime Community Bank

• United States
• Banking
• 400 - 500 Employee

• Director Of Branch Operations

  • May 2016 - Present



BNB Bank

• United States
• Banking
• 100 - 200 Employee

• Director Of Branch Operations

  • Aug 2018 - Present

  Hauppauge, New York

• Compliance Manager

  • May 2016 - Aug 2018

  Hauppauge, New York



BankUnited

• United States
• Banking
• 700 & Above Employee

• Vice President - Operation & Project Mgmt

  • Apr 2013 - Mar 2016

  Works closely with Retail Management, Bank Operations, Compliance, Risk, Audit, Fraud and Training to analyze and develop a comprehensive internal control program. Develop a partnership with the Market Presidents to ensure the program continually evolves to support the sales efforts for market growth, branch profitability, customer retention and loyalty. Oversees the daily operations/activities of Retail Operations Officers and ensures adherence to procedures and regulatory requirements… Show more Works closely with Retail Management, Bank Operations, Compliance, Risk, Audit, Fraud and Training to analyze and develop a comprehensive internal control program. Develop a partnership with the Market Presidents to ensure the program continually evolves to support the sales efforts for market growth, branch profitability, customer retention and loyalty. Oversees the daily operations/activities of Retail Operations Officers and ensures adherence to procedures and regulatory requirements. Assists with the development and implementation of new processes/procedures to improve operating efficiency and to ensure timely and accurate workflow. Provides leadership and guidance on operational, compliance, fraud, risk and audit issues. Serves as a resource to branches on policy, procedures and banking regulations. Works independently while functioning collaboratively as part of a larger team. Prepares and analyzes operational reports and job aids to improve quality and mitigate risk/losses. Implements cost reductions and streamlines processes. Manages special projects as requested. Effectively manages all direct reports (Retail Operations Officers). Develops goals for all direct reports, ensures accountability, monitors progress and addresses issues as they arise. Monitors, through direct reports, customer service levels, executive complaints Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Vice President - Commercial Service & Support Manager

  • Jan 2000 - Apr 2013

  melville Direct and Manage Staff of 21 full-time employees. Assist branch network of 350+ to adhere to proper procedures. Supervise Safe Deposit Department responsible for entire branch network of 700+ branches. Execute and facilitate maintenance requests for 350+ branches. Assist various lines of business with audit, compliance and research. Respond to OCC/NYS Banking Department Complaints. Helped oversee all aspects of conversion from NFB to Capital One. Developed and managed… Show more Direct and Manage Staff of 21 full-time employees. Assist branch network of 350+ to adhere to proper procedures. Supervise Safe Deposit Department responsible for entire branch network of 700+ branches. Execute and facilitate maintenance requests for 350+ branches. Assist various lines of business with audit, compliance and research. Respond to OCC/NYS Banking Department Complaints. Helped oversee all aspects of conversion from NFB to Capital One. Developed and managed staff responsible for high net worth clients in headquarters branch Show less



KeyBank

• United States
• Banking
• 700 & Above Employee

• Client Service Leader

  • 1987 - 2000

  Developed and managed Private Banking Clients. Directed and Managed Staff of 18 full-time employees. Executed daily operations of entire branch, including supervision of Sales & Service Team. Assisted subordinates and supervisors in identifying and resolving problems. Spear headed internal task force designed to audit internal polices and procedures for corporate branch system. Trained over 300 employees in the Branch Teller/Branch Banker computer and operations… Show more Developed and managed Private Banking Clients. Directed and Managed Staff of 18 full-time employees. Executed daily operations of entire branch, including supervision of Sales & Service Team. Assisted subordinates and supervisors in identifying and resolving problems. Spear headed internal task force designed to audit internal polices and procedures for corporate branch system. Trained over 300 employees in the Branch Teller/Branch Banker computer and operations systems. Helped oversee all aspects of conversion and audit from Key to Dime. Show less



Flowertime

• Office Manager

  • 1985 - 1989