Chief Operating Officer

• Sep 2022 - Present

Business Management Consultant

• Jun 2021 - Sep 2022

Founder

• Jun 2021 - Present

Advisory Board Member

• Jan 2021 - Present

Credit Corp Solutions Operations Manager, Salt Lake City, Utah

• Jun 2013 - Jun 2021

I was promoted to steer Credit Corp Group’s market entry into the United States (20X larger than Australian debt buying market) as Operations Manager of Credit Corp Solutions. I worked extensively with COO and Head of Collection to chart a strategic roadmap, recruit a new team, and launch CCS. Under my leadership, within one (1) year, the operation generated 19% of Credit Corp Group’s total new revenue and grew from 0 to 100 FTEs. Credit Corp Group’s Chairman recognized “facility [for] deliver[ing] impressive operational results.” Highlights. - Scaled US Operation from 0 to 400+ FTEs. Grew Credit Corp Solutions from a newly minted, stand-alone, debt buyer in the United States, to a nationally recognized, industry respected, brand with 400+ FTEs—achieved 69% headcount growth in 2019. - Strategic Partnerships and Brand Ambassadorship. Cultivated a respected brand reputation with numerous major US credit issuers—during a period of enhanced lending regulatory scrutiny—showcasing flexible collection methodology, strong compliance controls, and sustainable practices. - Industry-Leading Efficiency and Effectiveness. Played key role in transforming firm to rank as one of most efficient, effective, and compliant US debt purchasing firms. - 200% YOY Profitability Increase. Guided Credit Corp Solutions to exceed expectations in 2019 and achieve record breaking 200%+ YOY profit growth.

Credit Corp Group Operations Manager, Sydney, Australia

• Oct 2010 - Jun 2013

Within 3 years at Credit Corp Group, I was elevated to lead its day-to-day success in Sydney. I oversaw virtually every touch point of its business to include recruiting, on-boarding, and developing team of 120+ employees, as well as administering employee policies, and conducting learning demand. Highlights. - 55% Profit Growth in First Year. Instrumental in sustaining and elevating the growth of Credit Corp Group, during first year as Operations Manager.- Risk mitigation blueprint, core skill development, and data-driven sales strategies were critical in growing Net Profit After Tax (NPAT) 55%. - KPI Administration and Goal Attainment.- Managed and evaluated KPIs across every business unit, and met and exceeded key targets in every period of involvement. - Female Leadership and Diversity. Recognized as first female leader to have been promoted by Credit Corp Group, under current executive leadership team.

Credit Corp Group Operations Manager (Secondment), Manila, Philippines

• Aug 2012 - Jan 2013

In 2012, Credit Corp Group entrusted me with relocating to Manila, Philippines, for a 6-month secondment. There, I drove the success of its first offshore collections site—harmonizing local culture and new leaders with CCG’s standards of excellence. Highlights. - Scaling to 210 FTE and Expansion Blueprint. - Helped draft the playbook for expanding to and sustaining performance in international markets. Leadership Training and Best Practices. Worked extensively with and shaped recently appointed front line leaders, over 6 months, teaching them everything from rapid decision-making and effective dispute resolution.

Credit Corp Group Team Performance Manager, Sydney, Australia

• Oct 2007 - Oct 2010

I joined Credit Corp Group as a customer relationship manager, within twelve months I became a leader of a team performance unit (a talent development subgroup layered under Operations). There, I steered a team of 10+ professionals dedicated to maintaining finger on the pulse of organizational performance, delivering programs that improved employee competency and success, and inspiring engagement. Highlights. - Individual Learning Plan Development and Coaching. Met with 50+ employees to discuss their role, objectives, challenges. Based on findings, crafted narrowly tailored programs to methodically help them build capabilities, quickly scale learning curves, and diligently progress towards excellence. - Award-Winning Revenue Performance and Goal Achievement. Recognized by leadership team with multiple awards for revenue goal attainment (monthly, quarterly, annual). Met and exceeded targets in every period as Team Performance Manager.

AV Jennings Contract Administrator, Melbourne, Australia

• 2005 - 2007

I was recruited as a Contract Administrator for the Melbourne operation of one of the largest residential developers in Australia, AV Jennings. Highlights. - Full Transaction Life Cycle Coordination. Managed all aspects of transactional real estate and development for consumer based projects, including planning, site development, building permitting, customer disposition, and hand-off. -Continuous Process Improvement and Workflow Acceleration. Envisioned, designed, and implemented a workflow process that was credited with accelerating project velocity, end-to-end, from development through construction and turnkey delivery.