Experience

Midwest Center for Women's HealthCare

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Front Desk Supervisor

  • Jul 2013 - Present

  As a Medical Front Desk Supervisor, I utilize strong leadership skills to supervise a team of front office staff while assigning tasks and monitoring their activities to ensure accurate patient check-in and check-out. I am skilled in using electronic medical records (EMR) systems to schedule physician appointments while entering patient information to maintain up-to-date records. In addition, I maintain accurate patient insurance records, demographics, and health history for efficient care delivery and billing processes. Efficient front office operations are a priority for me, and I take measures to ensure an adequate supply of essential office resources and supplies are always available. I foster congenial and professional relationships with patients, providers, as well as clinical and clerical team members. Key responsibilities and achievements include: ★ Resolving patient concerns and complaints through in-depth review / research, ensuring delivery of high-quality care at all times. ★ Contributing to creating on-site staff training programs that ultimately improved efficiency in front office procedures. ★ Professionally answering 50+ calls per day, which resulted in enhancing office efficiency. ★ Directing patient inquiries, concerns, and prescription requests to nursing staff for timely and accurate triage. ★ Supporting physician referrals and pre-authorizations by assisting with completing necessary paperwork and documentation. ★ Coordinating the processing and completion of medical records requests, ensuring accurate and on time delivery of records to authorized parties while generating reports as required. I am committed to leveraging my skills and experience to contribute to the success of a healthcare organization and deliver exceptional patient experiences. Show less