Experience

St James Facilities Services Limited
• United Kingdom
• Facilities Services
• 1 - 100 Employee
• Corporate Executive

  • Nov 2021 - Present


St Giles Hotels

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Sales Executive

  • Oct 2019 - Nov 2021

  • Providing excellent account management to all clients • Improved client relationships and increased sales through the organisation and implementation of various company-led initiatives • Improved product knowledge and presentation via online and social media platforms

• Front Desk Receptionist

  • Jan 2019 - Oct 2019

  • Provides a professional and friendly first impression to all guests and dealt with all enquiries• Administered all reservations in line with company policy, ensuring financial procedures are followed and daily transactions are balanced and recorded• Managed guest complaints and ensured successful resolution of issues in a calm and professional manner• Maximised room sales with the aim of achieving individual monthly sales targets



LABS

• Germany
• Advertising Services
• 1 - 100 Employee

• Operations Supervisor

  • Jul 2018 - Jan 2019

  • Greeted and served customers in a polite manner, both in person and on the phone • Rearranged promotional products to influence sales and ensured the shop was presentable in order to increase revenue and customer satisfaction • Trained new members of the team to the set procedures – on the job training • Greeted and served customers in a polite manner, both in person and on the phone • Rearranged promotional products to influence sales and ensured the shop was presentable in order to increase revenue and customer satisfaction • Trained new members of the team to the set procedures – on the job training



Municipality of Western Greece

• PA to the Mayor

  • Jan 2017 - Mar 2018

  • Provided administrative support to the Mayor, answering emails, incoming calls and running professional and personal errands • Full diary management, including booking meetings, arranging travel, accommodation • Organised and coordinated all events and conferences of the municipality • Provided administrative support to the Mayor, answering emails, incoming calls and running professional and personal errands • Full diary management, including booking meetings, arranging travel, accommodation • Organised and coordinated all events and conferences of the municipality



B-kouti

• United States
• Medical Practices

• Customer Service Manager

  • Nov 2012 - Jan 2017

  • Managed a team of 10 individuals, providing an excellent working environment and employee morale, resulting in the store achieving a low staff turnover • Oversaw all deliveries and managed stock control, wage budgets and several other key management tasks • Achieved the store gaining the local award recognising best customer service • Managed a team of 10 individuals, providing an excellent working environment and employee morale, resulting in the store achieving a low staff turnover • Oversaw all deliveries and managed stock control, wage budgets and several other key management tasks • Achieved the store gaining the local award recognising best customer service



Marietta Hotel

• United States
• Hospitality

• Hotel Receptionist

  • Apr 2012 - Oct 2012

  • Presented a professional and friendly first impression to all guests and dealt with all enquiries • Administered all reservations in line with company policy, ensuring financial procedures are followed and daily transactions are balanced and recorded • Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally. • Handling all external and internal calls in a professional manner.



Patra tv

• Colombia
• Consumer Goods

• Guest Relations Executive

  • Jun 2009 - Mar 2012

  • Reviewed arrival lists to welcome guests to the studio, responsible for preparing welcome folders and making sure the timetable / schedule is followed accurately •Collected information liaising with the business department for newsgathering, coverage and audience outreach •Responsible for researching briefs, investigating, following ongoing stories of political and social nature •Assisted editors and camera crew in preparing stories for relay on prime time, researching and reporting on social and community related issues.