Maria Doucette
Sales Operations Manager Salesforce & Systems at Appcast, Inc- Claim this Profile
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Bio
Credentials
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Salesforce Certified Administrator (SCA)
Salesforce -
Salesforce Certified Advanced Administrator (SCAA)
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Salesforce Certified Platform App Builder Certification
Salesforce
Experience
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Appcast, Inc
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United States
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Software Development
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300 - 400 Employee
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Sales Operations Manager Salesforce & Systems
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Mar 2021 - Present
Salesforce administrator for ~350 users. I've setup & maintain over 30 integrations. Established a data steward role with tools to maintain and clean data as well as a master data strategy. Began our Salesforce 101 enablement sessions for new hires. Created a ticketing system to support users, allows my time to be tracked by epic / project, organized by Kanban board and with weekly sprints. Established Job Aids as a salesforce object for users to get quick access to documented how tos. Creating reports, dashboards with analytics and tableau. Salesforce 'Flownatic' that loves to save time, errors & $$$ with automations. Show less
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Skillsoft
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United States
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E-Learning Providers
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700 & Above Employee
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Director of Business Intelligence
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Mar 2017 - Nov 2020
Reporting to the VP of Business Intelligence I supported, maintained, designed, and expended automated business intelligence products. Our team used Jira and worked within Agile project management. Tools in the role were: Tableau reporting & dashboards, SSRS reporting, excel, Master Data and SQL server. In 2017 we had been a part of the Sales Operations group and assisted with the automation of the QBR(Quarterly Business Review) process for field and inside sales teams, saving the company serious $$$$ Show less
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Director of Lead Generation
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Jan 2013 - Feb 2017
Reporting directly to the SVP of Global Content Sales I managed the lead generation teams across 3 inside sales centers in North America with the following duties:• Organizing and assigning inbound inquiries globally• Updating and managing SC / LG/ A/M territory mappings• Lead Qualify inspection at the lead gen level• Detailed lead reporting, Overall #s, Splits within team, close rations etc• General leads analysis• Providing detailed sales forecasting analysis reports to VP• Salesforce administrator• Working with the management team and marketing department projects as need be• Maintaining and creating appropriate sales forecasting and pipeline reports• Making recommendations to VP and Management on best shared practices Show less
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Business Analyst
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Jan 2010 - Dec 2012
Reporting directly to the SVP of Global Content Sales assisting with reporting and operations of the inside sales centers with the following duties:• Updating and managing territory plans• Detailed sales reporting, Overall #s, Splits within team, close rations etc• General sales analysis• Providing detailed sales forecasting analysis reports to VP• Salesforce administrator• Working with the management team and marketing department projects as need be• Maintaining and creating appropriate sales forecasting and pipeline reports• Making recommendations to VP and Management on best shared practices • Providing enablement when required Show less
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Sales Representative
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Jan 2007 - Dec 2009
Beginning at Skilsoft as a Lead Generator, outbound calling for new business opportunities for our sales reps to follow up on. After a successful development plan, I moved on to the sales consultant role, following up on sales leads to present solutions to potential customers.
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