Maria Delos Reyes

Sales & Catering Event Manager at Emelle's Catering, Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • English Native or bilingual proficiency
  • Tagalog Native or bilingual proficiency

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Bio

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Credentials

  • Certificate in Digital Marketing
    Alacrity Canada
    Aug, 2020
    - Nov, 2024
  • Certificate - Web Development & Internet Marketing
    Victoria School of Business and Technology
    Jan, 2011
    - Nov, 2024

Experience

  • Emelle's Catering, Ltd
    • Canada
    • Hospitality
    • 1 - 100 Employee
    • Sales & Catering Event Manager
      • Oct 2021 - Present

      • Acting as ambassador for Emelle’s Catering Ltd, deliver world-class service with fresh quality food, beverages and equipment to our clients. Maintaining an optimistic, helpful & friendly demeanor, continually ensure client satisfaction and a fully operational warehouse. Recruit, train, develop & lead a cohesive operations team. • Proactively sell, book and confirm all types of banquet events (weddings, corporate events, fundraising, gala, birthday parties, etc.). Manage the event cycle from inquiry, site visit/inspections, proposal, sales contract, first deposit to production logistics and final food and beverage program. • Understand client's overall event program, objectives, needs, and expectations. Monitor client's plan and budgets, and customize our service deliveries accordingly. • Identify and maximize revenue opportunities. Partnered with other vendors such us decorators, event planners, audio visuals, bar tending suppliers, and venue managers to deliver seamless event. • Proactive management of staffing requirements: recruitment, interviewing, training, coaching & development as required. Create & distribute monthly, weekly, and daily schedule. Ongoing long-range awareness of all resource & staffing requirements with regard to upcoming events. • Implement Emelle’s Best Practices to effectively manage all controllable expenses within the department. Empower team members to use best practices to provide seamless service and create a successful event.

  • JW Marriott Parq Vancouver
    • Canada
    • Hospitality
    • 1 - 100 Employee
    • Guest Experience Expert
      • Sep 2017 - Present

      It is a consolidated service of the Front Office where we deliver a wide range of services that guide guests through their entire stay. We address guest requests, complete reports and share highlights of the local area. The Guest Experience Experts makes the transaction feel like part of the experience. From hotel room bookings and reservations, to check-in/check-out, concierge, and answering all inquiries through phone, chat, email, or in person we make it a smooth experience for all our guests. With the combination of passion for the job and the right communication with other departments; as well as technical training, competence and expertise, I have the ability and empowerment to make the guest’s experience more than memorable.

  • FortisBC
    • Canada
    • Utilities
    • 700 & Above Employee
    • Customer Service Representative
      • Feb 2021 - Jul 2021

      Represents FortisBC in the provision of prompt, accurate and courteous customer service; gathers customer information through telephone or electronic media and translates information into a successful customer experience in accordance with established customer service competency requirements, related procedures, quality standards and work measures. Receives a wide variety of calls ranging from customers moving homes/addresses, including new construction, payment arrangements, high bill inquiries, energy efficiency inquiries, meter exchanges and even emergency calls.

  • Truffles Fine Foods Catering
    • Canada
    • Food and Beverage Services
    • 1 - 100 Employee
    • Events & Catering Administrative Assistant
      • Jun 2016 - May 2017

      Serve as brand ambassador and presents Truffles Catering in a positive and professional manner, ensuring continual selling of our services and strengths to clients, highlighting our competitive advantage. First point of contact for new and existing clients, ensuring all calls and enquiries are handled in a timely manner; all quotes and follow up calls are responded right away. Coordinates with operations and culinary through the planning stage and on special events, ensuring all client requests are communicated effectively. Maintains detailed and accurate client files and computer records, preparing purchase orders for third party requirements.

  • Comfort inn & suites
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Catering and Events Coordinator
      • Feb 2012 - Mar 2015

      Responsible for all aspects of catering events, including selling, planning, and execution. Over all in charge and successfully executed corporate and social events, trade shows and other festivals. Seeks new clients and builds loyalty within our existing group of clients, while providing reports on prospective, tentative, and definite bookings. Meet clients and organizing committees to plan the scope and concept of events, to establish and monitor budgets, and to review administrative procedure and progress of events.

  • Victoria Symphony
    • Canada
    • Musicians
    • 1 - 100 Employee
    • Marketing And Business Development Coordinator
      • Oct 2004 - Dec 2008

      Directly report to the Marketing Director and Business Development Director, and provide administration and coordination for a variety of projects for both departments. Duties & Responsibilities: -Plan and coordinated fundraising events such as; auction, opening days of regular concert series, contests, and other stakeholder’s events. Manage logistics, attend events and meetings. -Prepare documents for all sponsors and donors such as; invitation letters, thank you letters, follow-up letters, and other solicitation letters. -Liaise with graphic designers, print and publishing companies, courier, and shipping companies to ensure that deadlines are met for production and distribution. -Develop, design, and create email campaigns, newspaper ads, newsletters, concert programs, posters, post cards, direct mails, flyers, brochures, media kits, and other marketing materials. -Website maintenance – updates, research, and collect new contents on a continual basis. Provide office support, coordination, and database management using Tesitura, box office and events software. -Demonstrated excellent customer service and efficient in processing of subscription renewals, assigning tickets, and seats. Facilitated the implementation of the new “Early Bird Program”. Part of the team that made the 2006-2007 subscription renewal period a real success and increased subscriptions by 540 compared to 2005-2006.

Education

  • Royal Roads University
    Master of Arts - MA, Professional Communications
    2005 - 2007
  • Victoria School of Business and Technology
    Certificate, Web Development & Internet Marketing
    2010 - 2011

Community

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