Experience

Quest Workspaces

• United States
• Real Estate
• 1 - 100 Employee

• Center Manager

  • Nov 2015 - Sep 2023

  Quest Workspaces was founded upon a passion for freedom, helping others, and making a difference. We provide serviced office solutions, from full time office space to virtual offices, co-working space, and meeting rooms. But we also realize that no two “Questers” work the same, so we strive to customize our services to provide freedom to work the way that you want. Our mission is to create a workspace culture that is positive, connected, inspired, and above all one that is liberating to… Show more Quest Workspaces was founded upon a passion for freedom, helping others, and making a difference. We provide serviced office solutions, from full time office space to virtual offices, co-working space, and meeting rooms. But we also realize that no two “Questers” work the same, so we strive to customize our services to provide freedom to work the way that you want. Our mission is to create a workspace culture that is positive, connected, inspired, and above all one that is liberating to those who call our centers their home. Responsible for the overall sales, marketing, and profitability of center. Management and development of the center team. Achieve center sales and financial objectives under direction of the Regional VP. Responsible for the oversight and execution of all client services, ensuring rapid response and high satisfaction levels. Responsible for overseeing all aspects of the operations of the center. The Center Manager performs a variety of duties, including ensuring client satisfaction, billing & collections • Expertise in staff management and leadership. • Maintains confidentiality of all center, client and team member information. • Ability to communicate effectively and professionally. • Advanced experience with Microsoft Office including Word, Excel, PowerPoint and Outlook. • Ability to sell and market to a diverse client base. • Possesses strong customer service skills. • Ability to handle multiple tasks and competing priorities. • Demonstrates strong organizational skills, ability to prioritize workload and work efficiently with minimal supervision. • Ability to operate office equipment & technology such as computers, printers, scanner & support software, phones, facsimile machines, postage machines & copier. • Understands technology, including telecommunication and data services software.

• Operations Manager

  • Sep 2014 - Sep 2023

  - Managed client inquires/complaints and resolved matters in a timely fashion - Responsible for the telephone and voicemail programming - Troubleshoots, basic technical issues (Software programs, data lines, IT) - Setup and management of programming phones, setting up IP addresses, call accounting system, MACs and call answering software - Office preparation for new client move-ins - New clients orientation and welcome packages and account information - Processing all… Show more - Managed client inquires/complaints and resolved matters in a timely fashion - Responsible for the telephone and voicemail programming - Troubleshoots, basic technical issues (Software programs, data lines, IT) - Setup and management of programming phones, setting up IP addresses, call accounting system, MACs and call answering software - Office preparation for new client move-ins - New clients orientation and welcome packages and account information - Processing all clients billing information - Audits month end-billing to ensure all revenue is captured - Responsible for Accounts receivable and collections - Process daily deposits to the bank - Assist with prospective client sales tours - Oversees the process for conference room reservations, setup and billing - Develop vendor relations - Oversee center maintenance

• Client Service Coordinator

  • Aug 2014 - Sep 2023

  Offering Executive Suites at a prestigious location in the heart of Coral Gables. An all inclusive executive suite where you can come in to work and "WORK THE WAY YOU WANT". - Served as the first point of contact for all visitors and clients on a daily basis - Performed Presentations for clients as requested - Scheduling Conference Rooms and catering for clients - Answering Calls and transferring calls to proper destination - Call Screening/Messages - Greet and assist clients… Show more Offering Executive Suites at a prestigious location in the heart of Coral Gables. An all inclusive executive suite where you can come in to work and "WORK THE WAY YOU WANT". - Served as the first point of contact for all visitors and clients on a daily basis - Performed Presentations for clients as requested - Scheduling Conference Rooms and catering for clients - Answering Calls and transferring calls to proper destination - Call Screening/Messages - Greet and assist clients as they walk in - Coordinating Clients Shipping Requests - Managed Faxes and all deliveries via Fed-Ex, UPS, DHL, Couriers - Supply all Inventory for center -



Peter Kiewit Infrastructure Co.

• Receptionist - Director of First Impressions

  • Sep 2012 - Dec 2013

  • Handled all incoming and outgoing calls, faxes and emails • Developed a report of all work done with Subcontractor activities and with Kiewit activities on a daily basis (Daily Reports) • Signed off on all time cards for staff and craft employees every morning • Scanning and creating copies for Submittal to the Government • Developed a relationship with all Subcontractors on the job • Created, organized and filed client documents and files • Set up meetings with new… Show more • Handled all incoming and outgoing calls, faxes and emails • Developed a report of all work done with Subcontractor activities and with Kiewit activities on a daily basis (Daily Reports) • Signed off on all time cards for staff and craft employees every morning • Scanning and creating copies for Submittal to the Government • Developed a relationship with all Subcontractors on the job • Created, organized and filed client documents and files • Set up meetings with new clients and previous clients • Worked with computer programs such as QCS, Centric, Journals • Created Checks for Officers working on the job and following up on hours • Maintained office supplies on a weekly basis • Resolved any issue the Government USACE had with any office issues • In charge of Fed-ex, UPS, mail • Assisted Engineers and Project Managers on site Show less • Handled all incoming and outgoing calls, faxes and emails • Developed a report of all work done with Subcontractor activities and with Kiewit activities on a daily basis (Daily Reports) • Signed off on all time cards for staff and craft employees every morning • Scanning and creating copies for Submittal to the Government • Developed a relationship with all Subcontractors on the job • Created, organized and filed client documents and files • Set up meetings with new… Show more • Handled all incoming and outgoing calls, faxes and emails • Developed a report of all work done with Subcontractor activities and with Kiewit activities on a daily basis (Daily Reports) • Signed off on all time cards for staff and craft employees every morning • Scanning and creating copies for Submittal to the Government • Developed a relationship with all Subcontractors on the job • Created, organized and filed client documents and files • Set up meetings with new clients and previous clients • Worked with computer programs such as QCS, Centric, Journals • Created Checks for Officers working on the job and following up on hours • Maintained office supplies on a weekly basis • Resolved any issue the Government USACE had with any office issues • In charge of Fed-ex, UPS, mail • Assisted Engineers and Project Managers on site Show less