Experience

Adelaide Airport Limited

• Australia
• Aviation and Aerospace Component Manufacturing
• 100 - 200 Employee

• Customer Experience Coordinator

  • Nov 2021 - Present

  • I am responsible for the coordination of the Volunteer Ambassador Program. • Managing reception at Management Centre and T1. • In partnership with Guide Dogs SA, assisting with handling of Elmo, Adelaide Airports Facility Dog. • Promoting the Hidden Disability Program. • Enhancing responsiveness and driving continuous improvement in the AAL Customer Feedback System. • Assisting with coordination of a range of Adelaide Airport events in the Terminal precinct. • Managing the lost property process. . Delivery of ASQ Airport Service Quality Surveys



Melbourne Airport

• Australia
• Airlines and Aviation
• 300 - 400 Employee

• Terminal Coordinator

  • Oct 2019 - Dec 2021

  Accountable for the delivery a safe, secure and compliant airport operation that delivers targeted customer service and passenger facilitation across 4 terminals. Accountable for the delivery a safe, secure and compliant airport operation that delivers targeted customer service and passenger facilitation across 4 terminals.



Qantas

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant // Crew Coordinator

  • Oct 2010 - Oct 2019

  Flight Attendant - Providing information, guidance, and assistance for safety and comfort to passengers on board aircraft. ..... Providing a high level of customer service, administrative and human recourses support to the Adelaide Cabin Crew Base and Qantas Lounges. ...... Qantas Promotional Team Member. Flight Attendant - Providing information, guidance, and assistance for safety and comfort to passengers on board aircraft. ..... Providing a high level of customer service, administrative and human recourses support to the Adelaide Cabin Crew Base and Qantas Lounges. ...... Qantas Promotional Team Member.



Virgin Australia

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Customer Services Agent/ Baggage Services

  • Oct 2001 - Oct 2010

  Provide a high level of service ensuring customer satisfaction in an Airline environment. Duties include check in, boarding and Baggage Services

• Flight Attendant

  • Oct 2000 - Oct 2001

  Provide a high level of service ensuring customer satisfaction in an Airline environmentMaintain a high standard of professional and personal presentation in all circumstancesDealing with complaints in a polite and professional mannerUp hold service and safety standards