Assistant Accountant

• Aug 2023 - Present

Customer Service Representative

• May 2023 - Aug 2023

• Diplomatic communication with customers about products and services to ensure excellent customer service. • Handling U.S. credit and debit card Fees. • Researching, requesting, and providing accurate information to resolve problems and respond to banking inquiries. • Diplomatic communication with customers about products and services to ensure excellent customer service. • Handling U.S. credit and debit card Fees. • Researching, requesting, and providing accurate information to resolve problems and respond to banking inquiries.

Hospitality administrative assistant

• Sep 2022 - Apr 2023

• Executed various hotel management duties, ensuring that strict hotel standards were met and all policies and procedures were fully adhered to. • Managed reservations, greeted guests, maintained guest records and documents, and collected payments. • Reviewed and responded to guest inquiries and resolved any issues; answered the phone and responded to emails. • Performed weekly staff payroll reports and proactively participated in weekly team meetings with managers; made and confirmed reservations. Show less

Customer Service Representative

• Jun 2022 - Aug 2022

• Answered inbound calls to greet and assist customers with various needs and questions. • Researched assistance. requested and offered accurate information to resolve issues and respond to inquiries. • Generated reports, correspondence, and documentation for internal and customer use. • Resolved product and service issues promptly. • Answered inbound calls to greet and assist customers with various needs and questions. • Researched assistance. requested and offered accurate information to resolve issues and respond to inquiries. • Generated reports, correspondence, and documentation for internal and customer use. • Resolved product and service issues promptly.

Customer Service Agent

• Oct 2019 - Apr 2022

• Call customer to check problem status and inquire about satisfaction of phone support case. • Order parts, update, and close work orders through communications with technicians in Latin America and the Caribbean. • Train new call agents and contribute to process improvement through updates to the corresponding Excel reports. • Maintain knowledge of information on the relationship between software and operating systems. • Call customer to check problem status and inquire about satisfaction of phone support case. • Order parts, update, and close work orders through communications with technicians in Latin America and the Caribbean. • Train new call agents and contribute to process improvement through updates to the corresponding Excel reports. • Maintain knowledge of information on the relationship between software and operating systems.

Sales Representative

• Sep 2018 - Nov 2018

Communicated diplomatically with customers about products and service to ensure excellent customer service. Prepared cash register for transactions before and after shift and completed daily reports accurately and in a timely manner Wrapped items and bagged purchases appropriately to prevent product breakages Managed the cash drawer and attended to the customer at some point during the peak holiday season in a busy retail outlet Communicated diplomatically with customers about products and service to ensure excellent customer service. Prepared cash register for transactions before and after shift and completed daily reports accurately and in a timely manner Wrapped items and bagged purchases appropriately to prevent product breakages Managed the cash drawer and attended to the customer at some point during the peak holiday season in a busy retail outlet