Experience

Tanzifco

• Kuwait
• Consumer Services
• 100 - 200 Employee

• Secretary to the General Manager

  • Aug 2017 - Present

  • Works closely with GM’s personal assistant and follow up GM’s schedule as required• Responded to emails and other correspondence to facilitate communication and enhance business processes.• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.• Transcribed phone messages and relayed to appropriate personnel.• Updated executives on changing business needs by thoroughly documenting internal and client meetings.• Handled scheduling for executive's calendar and prepared meeting agenda and materials.• Promoted team productivity by keeping supplies organized and well-stocked.• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.• Organized and updated schedules for executives.• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary. • Composed and proofread memos, letters and reports to verify error-free communication. Show less

• Tendering & Bid Specialist / Business Development Assistant

  • Dec 2013 - Jul 2017

  • Gathered, organized and input information into digital database.• Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.• Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.• Prepared estimates used by management for purposes such as planning, organizing and scheduling work. Analyzed and projected market data for potential markets.• Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.• Reduced company expenditures by negotiating sales terms and service agreements to optimize value. • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences. Show less



Euro House Trading LLC

• Sharjah, United Arab Emirates

• Sales Coordinator cum Secretary

  • Dec 2011 - Dec 2013

  • Reviewed and balanced daily bank deposits and deposit report. • Implemented paperless filing system for departments. • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors. • Answered multi-line phone system and greeted callers enthusiastically. • Maintained long-term relationships with high net-worth clients. • Reduced errors during sales and service processes by devising and deploying template responses. • Compiled client profiles and entered information into operating system. • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues. Show less



SYKES Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service

  • Mar 2011 - Nov 2011

  • Maintained accurate and current customer account data • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Provided primary customer support to external customers. • Described product highlights and benefits to help guide purchasing decisions. • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. • Maintained accurate and current customer account data • Engaged in learning and development opportunities to promote continued performance improvement. • Achieved high satisfaction rating through proactive one-call resolutions of customer issues. • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores. Show less



Aegis PeopleSupport, Inc.

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• eRep

  • Aug 2009 - Nov 2010