Experience

Inspiretec

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Project Manager

  • Apr 2022 - Present

  Working with technology to offer complete flexibility to Inspiretec customers, delivering bespoke systems & solutions for our operators within the UK & Canada Working with technology to offer complete flexibility to Inspiretec customers, delivering bespoke systems & solutions for our operators within the UK & Canada



Superdrug

• United Kingdom
• Retail
• 700 & Above Employee

• IT Development & Store Systems Manager

  • Jul 2021 - Apr 2022

  Providing solutions & Second line support to our Superdrug, Savers & Perfume Shops

• IT Retail - IT Project Manager

  • Nov 2018 - Jun 2021

  Providing project management for our stores hardware & software rollouts & installations

• CEO Coordinator

  • Jan 2018 - Nov 2018



Barnardo's

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Barnardo's Life Skills Support Worker

  • Jun 2020 - Apr 2022

  Supporting & offering a lifeline to our most venerable young people by delivering a program of youth group sessions (face to face & just recently remotely) ensuring that children across the counties have had a supporting service for all the months lockdown with covid-19. Barnardo's offers a lifeline to many families & I'm very proud to be a part of it Supporting & offering a lifeline to our most venerable young people by delivering a program of youth group sessions (face to face & just recently remotely) ensuring that children across the counties have had a supporting service for all the months lockdown with covid-19. Barnardo's offers a lifeline to many families & I'm very proud to be a part of it



NHS England

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• NHS Clinical Commissioning Group

  • May 2017 - Nov 2017

  Working within the transformation delivery team to deliver PMO needs against the corporate project strategy. Co-ordinating and commissioning workflows to support providers and suppliers to transform patient experiences whist reducing CCG costs. Working within the transformation delivery team to deliver PMO needs against the corporate project strategy. Co-ordinating and commissioning workflows to support providers and suppliers to transform patient experiences whist reducing CCG costs.



dentsu

• Japan
• Advertising Services
• 700 & Above Employee

• Project Manager - Global Client Deployments (Contract)

  • Aug 2016 - Feb 2017

  Establishing project governance and managing a large scale collaboration of Digital Marketing Media feeds for Procter & Gamble. - Enhancing the design & visualisation needs to form a global data rich visulisation strategy using Tableau. - Successfully integrating Digital Data streams and business practices to fulfil client needs covering taxonomy for US North America & EMEA Establishing project governance and managing a large scale collaboration of Digital Marketing Media feeds for Procter & Gamble. - Enhancing the design & visualisation needs to form a global data rich visulisation strategy using Tableau. - Successfully integrating Digital Data streams and business practices to fulfil client needs covering taxonomy for US North America & EMEA



Contracts :- Retail Digital Design Project Manager

• Various

• Contracting / Consulting Roles

  • Jun 2015 - Jul 2016

  Willis Towers Watson - Insurance (Contract) May16 - Jul16 Working within the technology and administration analyst team to gain knowledge within the specialised area of Insurance flexible benefits. This role is key in the administration of employee, client and benefit provider month end reports, performing data analysis and reconciliations to an extensive range of client benefits. Generating monthly payroll & a range of flex benefit provider reports, processing, verifying and auditing against strict client requirements using data analysis. Retail Digital Design & Ecomerce Traffic Manager - PM Set Contract - Dec 15 - May 16 Working closely with various internal & external touch points to deliver the co-ordination of design graphic needs required by the business. Coordinating and allocating the designer resource pool to ensure delivery and project sign off against scope & timescales. In addition I maintain control over the departments budget and project spend. Securing accuracy on GL activities and actively seeking improvements on ROI opportunities Software Development Advisor, Systems Design & Automation (Miami Florida) -- Aug 15 - Nov 15 Supporting a project to provide a US aviation software house to perform a detailed evaluation of a current UK customers flown processing package, documenting the ‘as is’ software suite of logistics consulting with clients to make recommendations on improved functional, processing and business changes to maximize the full use of existing programmed options. Ultimately benefitting the airlines extended audiences with an overhaul of reduced manual labour by using a blend of traditional & modern techniques Show less



Pregem Solutions Ltd

• Alton

• Senior Consultant @ Pregem Solutions Ltd

  • Dec 2014 - Jun 2015

  Responsible for leading the critical first phase of a new CRM development system. This included undertaking the scope and delivering the logic flow diagrams from project initiation together with the evaluation of market needs supported by comprehensive external research and detailed appraisal of business strategy. Producing business intelligence reports and YOY dashboards, both analytical and financial. Responsible for leading the critical first phase of a new CRM development system. This included undertaking the scope and delivering the logic flow diagrams from project initiation together with the evaluation of market needs supported by comprehensive external research and detailed appraisal of business strategy. Producing business intelligence reports and YOY dashboards, both analytical and financial.



Virgin Atlantic

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Business Change / Commercial Development Manager / Revenue Accounting

  • May 2006 - Dec 2014

  Holding Various posts in a 20+ year career within the Aviation Arena.Most recent responsibility within Business change, Commercial Development PostResponsibility directing a complex range of 'business critical' BPR projects to strict deadlines and in parallel whilst managing diverse stakeholder requirements and often-conflicting agendas. Played a key role as a driver of change across the organisation and as a 'translator' between business needs and IT capabilities. Providing solution options by design to align IT strategy with Business Strategy, ensuring IT services are supporting the long-term business objectives. Responsible for closely managing the offshore supplier base, key customer relationships and both annual KPMG accounting and IT systems audits.Responsible for driving continuous improvement across all areas of the SITA Airline Passenger Revenue accounting PRA operation representing a 100+ local resource pool and a WNS offshore workforce. Specific responsibilities included the implementation of role profiles, target setting; team motivation workshops ensuring effective knowledge transfer methods were maintained. Securing a firm level of SME’s to coach, deliver & train end users. Embracing BA involvement to maintain a high standard of change as advisory leads for our global extended audience. Delivered an extremely effective internal software solution for VAA to achieve IATA's directive to move to the 'Simplified Interline Settlement' (SIS) process, this meant building an industry mandated process to move from paper-based billing settlement to a fully-automated variety. This compliant electronic process connects 370 airlines and 200 suppliers, any errors would have substantial financial consequences due to the automated payment risks associated Show less

• Global Operations Manager – Overseas Business Change

  • Aug 2004 - May 2006

  Aligning Industry Mandates with Systems solutions, ensuring robust developments meet company strategy and firming this up with user workshops, training work packs and mentoring local and overseas SME's.

• Revenue Accounting Operations Manager

  • Jun 2003 - Aug 2004

  Managing a team of 100+ onsite FTE's and a further 100+ Offshore WNS FTE's. Evaluating industry standards to embrace automation, where needed to create bespoke electronic feeds to cost cut our department overheads. Evaluating & Introducing quick win solutions to reduce manual user interactions which intern allows the team to perform more interesting and analytical duties.

• Assistant Manager Operations

  • Jun 2000 - Jun 2003

  Responsible for ensuring tight monthly deadlines were met for our pax movements - processing all common media within our monthly closedown periods. Ensuring accuracy and mentoring all FTE's within immediate remit

• Global Audit Supervisor

  • Feb 1999 - Jun 2000

  Leading the team to process the global sales remitted to VAA. Training and mentoring all direct reports to the level of SME's. Introducing a centre of excellence to support ongoing project needs.

• Oversea's Sales Auditor

  • Aug 1997 - Feb 1999

  Global Sales Audit Supervisor.Auditing Global ATO's & CTO's & generating agency debit memos where shortfalls on collections were found.



Sales Contracts & Special Agreements (SPA's)

• Crawley, Head Office

• Sales Contracts Team Member (Special Agreements (SPA's))

  • Sep 1995 - Aug 1997

  Processing Sales Contracts Processing Sales Contracts



Virgin Atlantic

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Proration & Flown Evaluation

  • Aug 1994 - Sep 1995

  Pricing Flown Media.Attributing earned revenue, performing cost calcs and proration rules for all flown passengers. Distributing funds collected to various tax authorities, agency commissions, other Airlines and VAA's bottom line

• Administration Supervisor

  • Jun 1992 - Aug 1994

  Team Lead Promotion

• Back Office Administration

  • Nov 1991 - Jun 1992

  Office Administration, Customer Support

• Entry Level -

  • Oct 1990 - Nov 1991

  Entry Level