Experience

King's Academy Binfield

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• SEND Administrator

  • Apr 2023 - 9 months

  Binfield, England, United Kingdom Departmental administrator for the Inclusion Unit reporting into the Head of SENCO and Deputy Head of SENCO



Macdonald Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• p/t Front Of House Receptionist

  • Jan 2017 - Aug 2017

  Frimley Hall Hotal and Spa Check In & Check out guests & other Front of House duties



Legoland Windsor Hotel

• Reservations Agent

  • Jan 2012 - Oct 2012

  Windsor, Berkshire Taking room reservations for the new Legoland Hotel based at Legoland Windsor, which opened in March 2012 Due to low season, contract not renewed



GMAC

• Admin Assistant/PA

  • 2002 - 2005

  Administrative position to two Heads of Department supporting both them and their respect teams of Managers. Occasionally provided cover to Directors in events of absence



GMAC-RFC

• Personal Assistant/Administrator

  • May 1994 - Jul 2003

  Secretary to Head of Customer Services (HoCS) and Head of Business Projects (BP). Position held from 23 November to July 2003 (Redundancy) Role: Supporting 2 Departmental Company Heads and their departmental managers with all administrative and secretarial duties Main duties/responsibilities were: Control of diary/schedule/email to both HoCS and BP Monitor calls/post to both HoCS and BP Produce minutes, reports, statistics, updated project plans (including… Show more Secretary to Head of Customer Services (HoCS) and Head of Business Projects (BP). Position held from 23 November to July 2003 (Redundancy) Role: Supporting 2 Departmental Company Heads and their departmental managers with all administrative and secretarial duties Main duties/responsibilities were: Control of diary/schedule/email to both HoCS and BP Monitor calls/post to both HoCS and BP Produce minutes, reports, statistics, updated project plans (including confidential reports) Book/arrange and minute meetings as and when required ensuring prompt distribution of both agendas and completed minutes. Produce/maintain departmental Contingency Plans ensuring that all procedures, points of contact etc were kept up to date and forwarded to the Legal department for holding with the formalised Company plan. Handle/log complaints within Service Level Agreements as set out by the relevant Regulatory bodies. Provide secretarial support to departmental Managers reporting to HoCS & BP. Provide cover/support for other company personal assistants/secretaries for Directors during sickness/holiday periods. Provide reception cover for ad-hoc lunchtimes and sickness. Would provide cover until alternative/temporary cover could be found. I was a qualified first aider, and a member of both the Health & Safety Committee and Sports & Social Committee (the latter of which was attended during personal time i.e. lunch, after work etc). I also held a Funds Transfer Mandate, which meant I was able to authorise mortgage fund payments for release to banks, solicitors etc. Prior to the secretarial role I also held 3 other positions within the company

• Customer Services Advisor/Insurance Administrator

  • 1994 - 2002

  Initially assessing mortgage related insurance shortfalls by means of endowment, life and building/contents cover and eventually moving into the insurance department to undertake this role and other related insurance administration. Also took part in a couple of due-diligence projects.

• Insurance Administrator

  • Jun 1996 - Nov 1998

  Role was to ensure that all insurance related policies and documents required as part of the mortgage conditions were up to date, liasing with both brokers and customers to make sure these documents were held on file accordingly.

• Special Project Assistant

  • Jan 1994 - Dec 1996

  working with as a team of 5 on an 18month project to conduct a manual review of the mortgage book and assess the risk to both the company and mortgage holder in respect of a life cover or endowment policy shortfall.



HFC Bank

• Banking
• 300 - 400 Employee

• Customer Services Telephone Assistant

  • Sep 1992 - Apr 1994

  Duties included: Processing Accident, Sickness and Unemployment policies Processing Accident, Sickness and Unemployment claims - liaising with doctor's, and employer's for further claim information Answer telephone enquiries from branches policy holders regarding the status of a claim. Administer complaints register and ensure that all complaints were handled within company and regulatory bodies' guidelines. Administer Customer Services questionnaire register - ensure that all… Show more Duties included: Processing Accident, Sickness and Unemployment policies Processing Accident, Sickness and Unemployment claims - liaising with doctor's, and employer's for further claim information Answer telephone enquiries from branches policy holders regarding the status of a claim. Administer complaints register and ensure that all complaints were handled within company and regulatory bodies' guidelines. Administer Customer Services questionnaire register - ensure that all possible complaints were investigated and respond to any general queries. Produce weekly and monthly reports for Senior Branch managers regarding the complaints and questionnaire registers to highlight any training issues.

• Customer Services Assistant

  • Jul 1989 - Apr 1994

• Customer Services Advisor

  • 1989 - 1994

• Insurance Administrator

  • Aug 1991 - Sep 1992

• New Business Clerk

  • Jul 1989 - Aug 1991