Account Manager, Agency Growth

• Jul 2021 - Present

Customer Success Director

• Jan 2018 - Jul 2021

Manage and grow top tier client relationships across agency holding families. - Act as a trusted advisor and main point of contact across 40+ top tier Agency Clients - Grow existing relationships through a close understanding of client's business needs - Lead both onsite and online client meetings to present product updates, platform trainings and strategic workshops to enable clients to succeed on Brandwatch - Accurately forecast existing retention and growth each quarter - Work closely with internal services teams to support client deliverables Show less

Customer Success Manager

• Jul 2016 - Jan 2018

Customer Success Executive

• Dec 2014 - Jul 2016

Manage 50+ client relationships, providing strategic counsel on how to enhance traditional and digital strategies with the support of social media analytics. - Conduct roadmap briefings, platform trainings and workshops both online and in person - Identify account up-sells and work with sales members to create an account structure that best suits a client's needs - Communicate new product features and updates to clients to ensure they are using Brandwatch to it's fullest - Provide support and counsel to new business pitches - Manage internal team members on client deliverables to ensure all projects are completed on deadline - Work the floor at trade shows and industry events to garner Brandwatch interest Show less

Account Executive

• Jul 2011 - Nov 2014

3+ years of experience in Tech PR with a variety of B2B and B2C account work including Verizon Wireless, Sonos, TracFone Wireless, Capgemini Financial Services, MasterCard and Honeywell - Utilize social media measurement tools such as Brandwatch, Sysomos and Traackr to analyze social conversations, create social listening reports and provide counsel for how to engage with users via Twitter - Display strong media relations skills across top tier business press, technology outlets, wireless, retail and financial services trade publications - Offer strategic counsel to clients for upcoming product launches and key announcements - Manage in-depth coverage reporting and dashboards for major client announcements and campaigns - Develop press materials including pitches, press releases, media alerts, bylines and case studies, resulting in media placements - Lead discussions and updates on client calls and serves as day to day client contact Assistant Account Executive: July 2012 - July 2013 Account Coordinator: July 2011 - July 2012 Show less

Digital Communications Intern

• Jan 2011 - May 2011