Experience

The NPD Group

• United States
• Market Research
• 700 & Above Employee

• Director Operations Client Services

  • Jul 2021 - Present

  Rosemont, Illinois, United States

• Manager, Operations Client Service

  • May 2019 - Jun 2021

  Rosemont, IL

• Operations Manager - Data Quality

  • Dec 2005 - Apr 2019

  - Manage and coordinate team workload through monthly production cycles to fit tight deadlines - Recommend and implement process improvements that will enhance quality and/or decrease timing - Understand and oversee the core data quality processes. Implement process standardization - Review specifications and oversee validation of annual survey changes/data upgrades - Assisting in the development of training materials, process documentation, quarterly DQ presentations -… Show more - Manage and coordinate team workload through monthly production cycles to fit tight deadlines - Recommend and implement process improvements that will enhance quality and/or decrease timing - Understand and oversee the core data quality processes. Implement process standardization - Review specifications and oversee validation of annual survey changes/data upgrades - Assisting in the development of training materials, process documentation, quarterly DQ presentations - Coach and train staff on skill development and career planning

• Lead Specialist - CREST Operations

  • Dec 2004 - Nov 2005

• Project Director – Client Service

  • Aug 2002 - Dec 2004

• Assistant Project Director – Client Service

  • Jun 2001 - Aug 2002

• Analyst – Client Service

  • Sep 2000 - Jun 2001