Experience

Freedom NZ

• New Zealand
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Store Manager

  • Dec 2021 - Present

• Assistant Store Manager

  • Feb 2018 - Nov 2021

  *Manage Store Operations - Direct and lead the daily store operations- Manage sales staff budgets and store targets- Conduct staff appraisals, run roster/shifts/schedule, and calculate incentives - Handle difficult in-store/phone customer issues in the absence of the store manager- Train new employees in Product knowledge

• Manager in Training

  • Oct 2017 - Feb 2018

  Managerial Training conducted by the company that usually runs for 12 monthsand I passed in 4 months

• Senior Retail Consultant

  • Oct 2015 - Sep 2017

  - Work closely with interior decorator, store operations manager, and store manager - Stand-in for managers to perform and support other departments when required- Promotes Interior Decor Services, GE, and Q-Card finance & gift registry- Conduct sales orders and organize deliveries in accordance with the company's processes & policies- Assist in training staff as required as well as motivating sales members to maximize sales- Responsible for utilizing effective selling skills, friendly and enthusiastic customer service Show less



StarThreeSixty Holdings

• Retail Sales Executive

  • Oct 2014 - Sep 2015

  -Team leader, a connection between staff and superior management-assisting in recruitment /appraisal evaluation -work closely with the brand manager and merchandizers-conducts daily morning briefing -cash handling and management -overall in charge of stores (manpower scheduling, assisting merchandising displays, and stock inventories -handles and settles customer feedback (complaints)-Coaching and training newly joined team members

• Retail Sales Supervisor

  • Feb 2013 - Sep 2014

  -responsible for a well-organized flow of events as well as supporting sales and marketing-Prepare sales-related documents throughout the sales process-work closely with event sales managers, supervisors, and merchandisers-primary service efforts in road shows, product merchandise, and location set-ups-assisting in hosting site inspections, event meetings, and other staff meetings



Aussino Group Ltd

• Singapore
• Retail
• 1 - 100 Employee

• Sales Management Assistant

  • Feb 2012 - Jan 2013

  -Productive customer service professional in selling and documentary reports from the sales floor to the executive level -responsible for all atrium sales and operation reports conducted in all participating mall roadshows -Productive customer service professional in selling and documentary reports from the sales floor to the executive level -responsible for all atrium sales and operation reports conducted in all participating mall roadshows



Evergreen Tours

• United States
• Executive Offices

• Travel Coordinator

  • Dec 2011 - Nov 2012

  -worked closely with the owner in dealing with client meetings, tours, travel promotions, and presentations to meet clients' best interests against competitors -Marketing tours and travel packages thru onstage presentations and emails advertisements -worked closely with the owner in dealing with client meetings, tours, travel promotions, and presentations to meet clients' best interests against competitors -Marketing tours and travel packages thru onstage presentations and emails advertisements



Transmarco Group of Companies

• Retail
• 100 - 200 Employee

• Management Trainee

  • Dec 2010 - Nov 2011

  -Trained in advance customer service communications to present and sell products/services -Trained in advance customer service communications to present and sell products/services



Petron Corporation

• Philippines
• Oil and Gas
• 700 & Above Employee

• Junior Customer Service Representative

  • May 2009 - Oct 2010

  -communicates with the guest and received feedback -responsible for daily operations of cafe and bar area -ensures that cleanliness, orderliness, and sanitation are achieved by the team members -check team punctuality and ensure that everyone is in their proper uniforms and well-groomed -performing cashiering and store operation maintenance -ensures that the proper cashier turnover of cash and sales is deposited on time -communicates with the guest and received feedback -responsible for daily operations of cafe and bar area -ensures that cleanliness, orderliness, and sanitation are achieved by the team members -check team punctuality and ensure that everyone is in their proper uniforms and well-groomed -performing cashiering and store operation maintenance -ensures that the proper cashier turnover of cash and sales is deposited on time