Experience

Capula

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Learning and Development Advisor

  • Dec 2022 - Present

  Stone, England, United Kingdom



Telent Technology Services Ltd

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Training and Competency Manager

  • Mar 2018 - Present

  Warwick



Maria Carroll Consultancy Ltd

• L & D Specialist currently looking for new opportunities to make a difference

  • Nov 2017 - Present

  Midlands Region / National, European & International Delivery



Maria Carroll Consultancy

• Design & Deliver a wide range of leadership, Graduate & Gender Diversity Programmes

  • Oct 2017 - Present

  Burton on Trent



Parity Professionals

• lead consultant

  • Mar 2017 - Present

  manchester



National Highways

• United States
• Government Administration
• 700 & Above Employee

• Learning Specialist

  • Jan 2016 - Oct 2016

  * Agree strategy and vision for all aspects of a range of Customer Operations training delivery projects * Actively manage and deliver strategic development projects as required with senior Customer Operations stakeholders and L&D COE to time, quality and budgetary standards * Set clear objectives and success measures to ensure return on investment of agreed programme delivery * Build business cases for the procurement of external providers * Develop new Customer Operations on and… Show more * Agree strategy and vision for all aspects of a range of Customer Operations training delivery projects * Actively manage and deliver strategic development projects as required with senior Customer Operations stakeholders and L&D COE to time, quality and budgetary standards * Set clear objectives and success measures to ensure return on investment of agreed programme delivery * Build business cases for the procurement of external providers * Develop new Customer Operations on and off road development programmes in line with stakeholder agreement to meet future strategic plan * Manage project meetings ensuring that all key project team members are fully informed, engaged and monitored * Manage large programmes of work ensuring alignment with strategic plans, timescales and resource planning * Build a portfolio of high value delivery programmes using external best practice and networks * Ensure minimal unnecessary abstraction of delegates by building fully blended programmes * Seek new opportunities to develop innovative and practical development programme solutions * Build and maintain effective working relationships and credibility with senior business partners, stakeholders and customers to influence decisions impacting on Operations L&D projects and/or people. * Simultaneously manage multiple Customer Operations projects by defining project steps, scoping project risks and issues, establishing plans and reviewing milestones & priorities. * Provide in-depth analysis of data and information in order to identify and report trends and risks and make specialist recommendations for continuous improvement * Identify, develop and implement support for the project activities including contract compliance, risk management, financial management and reporting, document control and governance. * Monitor, review and quality-assure all project design and development outputs of TOS technical learning products Show less



Vacancy Filler Ltd

• Learning and Development Manager

  • Sep 2014 - Nov 2015

  Loughborough - Design and Deliver bespoke online and onsite training packages, to current and prospective clients. Continually improve the quality of the training and support materials for our Clients. - Developed and rolled out an Induction programme for the company. - Building a skills base of all employees and aligning the outputs with a personal training plan. - Provide regular re fresher webinar sessions on the VF system. - Work with the Sales and Campaign team to ensure… Show more - Design and Deliver bespoke online and onsite training packages, to current and prospective clients. Continually improve the quality of the training and support materials for our Clients. - Developed and rolled out an Induction programme for the company. - Building a skills base of all employees and aligning the outputs with a personal training plan. - Provide regular re fresher webinar sessions on the VF system. - Work with the Sales and Campaign team to ensure training is enhancing end users’ experience of the software. Any issues identified, work with Client and Support team to resolve. - Communicate effectively with the Sales and Campaign Manager to ensure customer setup and training flows smoothly, and that potential sales leads are nurtured. - Carry out a structured evaluation to measure customer satisfaction. Implement any improvements required following Client feedback. - Support Managers and staff with quarterly 121 meetings - Assess Skills matrix and SWOT analysis to identify internal training needs. Design training interventions / look for external solutions to meet development needs. - Manage the Customer Success Team to ensure client and candidate enquiries handled effectively. - Manage the Customer Success Team to ensure client and candidate enquiries handled effectively. -Work with Clients to deal with any issues / liaise with the Development team to customise individual requirements within the software. Show less



Vacancy Filler Recruitment Software Ltd

• Learning & Development Manager

  • 2014 - 2015



Post Office Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• Learning & Development Manager

  • Feb 2012 - Aug 2014

  Nationwide - Design & Roll out of bespoke training products across Network Transformation to support the delivery of the key business objective. - Development of Talent and Succession Pool through the implementation of the personal profile process. - Networking with external learning providers to source specialised training products. - Management of the training budget across Network Transformation. - Implemented a training evaluation process to support continuous… Show more - Design & Roll out of bespoke training products across Network Transformation to support the delivery of the key business objective. - Development of Talent and Succession Pool through the implementation of the personal profile process. - Networking with external learning providers to source specialised training products. - Management of the training budget across Network Transformation. - Implemented a training evaluation process to support continuous improvement. - Sharing best practice training products across Post Office Ltd. Show less



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• National Specialist Trainer

  • May 2010 - Feb 2012

  Nationwide - Management Development Trainer: Delivering key training elements required to equip new manager’s with the skills to effectively lead their people through the transformational changes within the business. Delivered technical and soft skill products to Graduate entrants into the business and developed a process for ongoing support within the workplace. - National Delivery Planners Programme: Delivering key elements of a 12 week programme in order to achieve £110 million pounds efficiency… Show more - Management Development Trainer: Delivering key training elements required to equip new manager’s with the skills to effectively lead their people through the transformational changes within the business. Delivered technical and soft skill products to Graduate entrants into the business and developed a process for ongoing support within the workplace. - National Delivery Planners Programme: Delivering key elements of a 12 week programme in order to achieve £110 million pounds efficiency savings for the business. - Development of the current GeoRoute Delivery training programme to tailor the package to the customer’s needs and to deliver the training in a more interactive and innovative format. Knowledge checks also built in at various stages of product delivery in order to monitor progress and to gauge additional individual learning needs. - Development of Collector Training Programme in order to deliver training in Health & Safety, Compliance & Customer Service to over 20,00 frontline collection staff. This involved working with key stakeholders cross functionally, ensuring that individual needs and requirements were taken into consideration when developing the training materials. - Coaching & Mentoring Planning Cohorts at a National level in order to develop short, medium and long term development activities. Also supported Graduate entrants in developing action plans to enhance on the job learning.

• Operations Manager

  • Sep 1997 - May 2010

  Newcastle upon Tyne, United Kingdom - Achieving daily target clearance plans using effective planning and utilisation of staff. - Continuous improvement of work area performance. - Instilling a proactive approach to Health and Safety within a production line environment. - Coaching and Mentoring new Graduate Entrants and Deputy Manager’s into the business. Providing coaching and support to aid their learning within the operational area of the business. - Implementing HR policies & procedures.