Guest Service Expert

• Apr 2023 - Present

Head Florist

• Jun 2022 - Dec 2022

• Created and designed all floral works: retail and wedding arrangements. • Replied to wedding inquiries with accurate proposals and hold creative sessions with brides. • Organized and planned floral and staff requirements for weddings. • Elaborated breakdown reports and profit analysis for all events. • Managed a 5-10 team depending on the operational schedule. • Created and designed all floral works: retail and wedding arrangements. • Replied to wedding inquiries with accurate proposals and hold creative sessions with brides. • Organized and planned floral and staff requirements for weddings. • Elaborated breakdown reports and profit analysis for all events. • Managed a 5-10 team depending on the operational schedule.

Floral Designer

• May 2018 - Jan 2022

• Created and design all floral works as detailed by the clients. • Kept accounting records for all operations and made sure that all expenses are efficiently spent. • Developed marketing strategies which included social media platforms, collaborations, and branding. • Managed social media (with more than 3000 followers on Instagram), creating content that follows the marketing strategy. • Designed and develop creative work for editorials in conjunction with other brands in the industry. • Photographed all the works of the shop. • Improved customer service and design processes as well as implemented work methods to increase production capacity. Show less

Sales coordinator - Foodservice

• Aug 2015 - Jul 2016

• Planned the commercial operations of the area and strategies for each business line.• Monitored the level of service provided to each client, prioritizing key accounts.• Prepared and control the area sales and quality indicators.• Negotiated with new clients and promote the increase of sales to former clients.• Proposed together with the Head of Sales to the Marketing area the development of new products, according to the needs of the market and/or our clients.• Made visits to your current and potential clients: Plan and execute the weekly visit plan.• Managed a team of 3 persons to cover the sales of over 80 clients.• Improved customer relationships through processes that ensure effective communication as well as work methodology achieving a more orderly and efficient area. Show less

Telemarketing Executive - Foodservice

• Mar 2015 - Jul 2015

• Created and implemented strategic plans to increase the client portfolio and sales volumes for current clients.• Programed and monitored the daily dispatch routes, solving problems that may arise during the respective dispatch.• Maintained constant and efficient communication with clients as well as received daily orders from customers.

Manager

• Jan 2014 - Aug 2014

• Prepared personnel sheets and execute payments. • Supervised over 15 employees in the back and front of the house. • Managed all supplier’s orders and their payments. • Prepared monthly finantial reports. • Controled the correct utilization of resources by keeping detailed records. • Prepared personnel sheets and execute payments. • Supervised over 15 employees in the back and front of the house. • Managed all supplier’s orders and their payments. • Prepared monthly finantial reports. • Controled the correct utilization of resources by keeping detailed records.

Assistant Event Manager

• Jul 2009 - Feb 2011

• Assisted in event planning, budgeting, and monitoring the execution of events. • Coordinated and attend any client meetings. • Welcome guests and organize reservations to ensure great customer service. • Supervised front-of-the-house operations and communicate constantly with the restaurant manager about any issues. • Helped clients with their claims and complaints and followed the right protocol to ensure that the problem was resolved. • Assisted in event planning, budgeting, and monitoring the execution of events. • Coordinated and attend any client meetings. • Welcome guests and organize reservations to ensure great customer service. • Supervised front-of-the-house operations and communicate constantly with the restaurant manager about any issues. • Helped clients with their claims and complaints and followed the right protocol to ensure that the problem was resolved.