Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Customer Service Manger

  • Aug 2020 - Present

  • Drive and exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency.• Review and utilize Sales data to provide colleague recognition; develop and communicate strategies to improve results.• Support Manager, Operations & Visual Merchandising to complete all operational activities in store when needed, including Price changes, ad setup/takedown, Merchandising, fulfillment and RTVs driven by Workload Planning Meeting.• Analyze reports to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities. Show less

• Administrative Support Team Supervisor

  • Feb 2009 - Jul 2020

  • Strategize with other Store Leaders on Staffing and Scheduling workforce solutions to ensure the Store is being led efficiently. Manage all post-production schedule changes for the store.• Schedule, coordinate, and confirm work order completion by 3rd Party contractors/vendors• Lead team of 6 Administrative Support Team Associates responsible for balancing the vault and perform other cash functions daily; perform monthly cash office self-audit.• Act as the key store contact with Central Business Partners; perform as liaison with systems team; submit and follow-up on work orders as needed.• Lead functions of the hiring process including developing efficiencies in prescreening applicants, corresponding with applicants, interviewing, selecting the best talent and coaching peers in all aspects of hiring. Show less

• Manager, Sales and Customer Service

  • Nov 1989 - Jan 2009

  • Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.• Utilized the Customer Relationship Management System to increase individual sales and outreach to over 250 existing customers weekly which led to improved branch goals.• Ensure most effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed Show less