Maria B.
Level One IT Support Technician at Rocket IT- Claim this Profile
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Bio
Anya S.
If you're looking for the hardest worker with the best attitude, look no further. Maria B. is such a fantastic addition to any team. Her computer skills are invaluable, and her people skills are even more so. Awesome person!
Casey Brown
She’s the best! My favorite tech at Rocket - always enjoy talking to her - she’s extremely pleasant on the phone, always in a great mood, and she’s excellent at tech support. She has a great future ahead of her!!! Rocket is lucky to have her!
Anya S.
If you're looking for the hardest worker with the best attitude, look no further. Maria B. is such a fantastic addition to any team. Her computer skills are invaluable, and her people skills are even more so. Awesome person!
Casey Brown
She’s the best! My favorite tech at Rocket - always enjoy talking to her - she’s extremely pleasant on the phone, always in a great mood, and she’s excellent at tech support. She has a great future ahead of her!!! Rocket is lucky to have her!
Anya S.
If you're looking for the hardest worker with the best attitude, look no further. Maria B. is such a fantastic addition to any team. Her computer skills are invaluable, and her people skills are even more so. Awesome person!
Casey Brown
She’s the best! My favorite tech at Rocket - always enjoy talking to her - she’s extremely pleasant on the phone, always in a great mood, and she’s excellent at tech support. She has a great future ahead of her!!! Rocket is lucky to have her!
Anya S.
If you're looking for the hardest worker with the best attitude, look no further. Maria B. is such a fantastic addition to any team. Her computer skills are invaluable, and her people skills are even more so. Awesome person!
Casey Brown
She’s the best! My favorite tech at Rocket - always enjoy talking to her - she’s extremely pleasant on the phone, always in a great mood, and she’s excellent at tech support. She has a great future ahead of her!!! Rocket is lucky to have her!
Credentials
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CompTIA Cloud Essentials+ Certification
CompTIAMar, 2021- Nov, 2024 -
Learning Cloud Computing: Core Concepts
LinkedInJun, 2020- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftMay, 2020- Nov, 2024 -
Microsoft Technology Associate: Networking Fundamentals (MTA)
MicrosoftNov, 2019- Nov, 2024 -
CompTIA A+ ce Certification
CompTIAFeb, 2022- Nov, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Jun, 2021- Nov, 2024 -
CompTIA Network+ ce Certification
CompTIAJan, 2021- Nov, 2024 -
Oracle Cloud Infrastructure Foundations 2020 Certified Associate
OracleMay, 2020- Nov, 2024
Experience
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Rocket IT
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Level One IT Support Technician
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Nov 2021 - Present
• Provide high touch customer service to clients over the phone • Help people and organizations maximize IT uptime and performance • Manage workload and prioritize workflow to resolve and document tickets in a timely manner • Work with vendors to provide technical resolutions for complex issues • Partner with Tier II and Tier III tech engineers to resolve complex problems that require escalation • Provide detailed descriptions of issues in trouble ticket system and follow up diligently to ensure swift resolutions • Provide rotational on-call support • Continuing education and secure certifications • Received "outstanding" ratings on customer reviews
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Women In Technology (WIT)
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Member
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Dec 2018 - Present
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Georgia Gwinnett College
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United States
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Higher Education
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700 & Above Employee
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Network Student Assistant
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Feb 2020 - Nov 2021
• Assisted the Network Administrator with various projects and tasks relating to the network infrastructure by monitoring network using wireless controller, maintaining the camera system, maintaining VoIP phones, and upgrading campus hardware • Troubleshot wired and wireless connection issues of various devices (computers, phones, TVs) used by students and faculty • Used ticket system to communicate with clients and resolve issues • Installed, maintained, and updated over 1000 internal and external wireless access points and over 400 cameras throughout campus buildings
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The TJX Companies, Inc.
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United States
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Retail
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700 & Above Employee
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Retail Associate
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Nov 2013 - Dec 2020
• Delivered a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy • Maintained store environment including organizing, processing, cleaning, training new employees • Delivered a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy • Maintained store environment including organizing, processing, cleaning, training new employees
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Encompass Supply Chain Solutions
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Stocking Department Team Lead
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Feb 2015 - Jul 2016
• Overlooked stocking team production, reported to manager on discrepancies, trained new employees
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Inventory Control
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2015 - Jul 2016
• Main contact in the warehouse for the call center and account managers• Answered inquiries about inventory at the warehouse headquarters
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Warehouse Associate
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May 2014 - Jul 2016
• Used company procedures and tools to pick, pack, and ship an ordered part using proper shipping standards
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Education
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2017 - 2021
Georgia Gwinnett College
Bachelor of Science - BS, Information Technology
Community
