Experience

Archdiocese of Toronto

• Canada
• Religious Institutions
• 100 - 200 Employee

• Outreach Assistant

  • Mar 2015 - Present

  Responsible for the oversight and logistic organization of Project Hope - an initiative to resettle 100 Syrian Families in Toronto. I am also accountable for the planning and development of newcomer orientations sessions held at each refugee arrival, providing them with settlement help, through our partner settlement organization Catholic Cross-cultural Services. On a daily basis I work closely with the Settlement Educator to implement, execute and improve the Civic Resettlement Information sessions, newcomer meetings and resettlement group seminars, guest speakers and presentations. As a result I have obtained valuable experience in planning and organizing educational workshops and presentations. I am familiar with various immigration procedures and I work on a daily basis with Citizenship and Immigration Canada to arrange Interim Federal Health appointments for newcomers. I also am also familiar with with the use and practicality of webinars, blogs, and live-chat modules. I have experience with social media skills (e.g. Facebook, Instagram, Twitter, etc.) and the usefulness of each one to promote events, information and to communicate with clients. Show less



Ontario Government | Gouvernement de l’Ontario

• Government Administration
• 700 & Above Employee

• Customer Service Representative

  • Apr 2013 - Mar 2015

  Ontario Ministry of Govt. Services- OSS Primary Health Care Project Toronto, ON * Serve as the initial point of contact for all Ontario doctors for the Primary Care Project * Process forms and orders to ensure accuracy and completeness * Prioritize and maintain an electronic and hard-copy record keeping system * Perform data entry using Avanti Software and Microsoft Excel * Researching data and analyzing coming trends for intake process * Investigate and evaluates administrative procedures to recommended improvement * Provide clients with procedures and process for the Primary Health Care Project * Contribute to drafting of guidelines, procedures and communication plans for the Primary Health Care Project * Utilize project management techniques to plan and execute daily work load * Coordinate and prepare issue related reports and correspondence for managers and business contacts at the Ministry of Health and Long-Term Care * Effectively communicate procedures and instructions via telephone and e-mail * Resolves issues and discrepancies accurately and in a timely manner * Maintain e-mail, write, create and send responses to doctors Show less



York University

• Canada
• Higher Education
• 700 & Above Employee

• Student Client Services

  • Sep 2011 - May 2013

  * Provided students with efficient and accurate service via telephone, fax, e-mail and in person * Explained eligibility requirements, application deadlines and policy for various financial aid programs, particularly OSAP * Analyzed conditions and made independent decisions when investigating student account issues * Maintained confidentiality and professionalism * Detected and reported any inefficiencies or errors within student accounts * Supported new and ongoing projects by working directly with internal and external teams, managing the flow of information and working to meet project deadlines Show less